Frenz Ann May Beltran
City Of San Fernando, Pampanga
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Marketing Executive
VetOne Inc
City of San Fernando Pampanga
03.2022 - 01.2023
- Manages the operations and sales activity of the sales team, reporting directly to the General Manager.
- Implement and monitors innovative strategic plans to increase sales and improve customer experience.
- Overseeing the strategic alliances with key partners and vendors.
Restaurant Manager
The Village Server Inc
City of San Fernando Pampanga
07.2019 - 02.2022
- Responsible for handling franchise management and monitoring the implementation of action plans as discussed and agreed by Franchise Store Operations Review (FSOR)
- Prepares and reviews business analysis reports, analyzing competitors and developing projections for sales and finances
- Overseeing front of house personnel to maintain adequate staffing and minimize overtime.
- Overseeing Restaurant operations, ensures compliance to all standard operating procedures by the company and franchise.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identifying problems, conducting troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Analyzes, recommend and executes improvement plans for areas with opportunities.
Shift Manager
Jollibee Food Corporation (Burger King)
Clark Freeport zone, Pampanga
07.2016 - 03.2019
- Monitors labor cost, ordering and inventory movements.
- On top of leading team for Quality, Service and Cleanliness Audit
- In charge of training coaching employees to maximize team performance
- Supervising employees and overseeing quality compliance with company standards for food and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Quality Assurance Specialist
Sofitel Philippine Plaza Manila
Pasay City
12.2014 - 12.2015
- Completing deviation forms and recording findings of inspection process, collaborating with guest relations officer and department managers to implement procedural remedies.
- Monitoring and reminding employees on specific QA standards and confirmed maintenance of standards.
- Providing regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Responsible for reviewing and answering guest feedbacks and complaints through TripAdvisor page
- In charge of assisting the Quality manager with reporting to the Resident Manager and General Manager.
Education
Bachelor of Science - Hotel And Restaurant Management
Holy Angel University
Angeles City 06.2011 - 03.2015
Skills
Teamwork and Collaboration
Critical Thinking
Point of sale operation
Product and service sales
Store opening and closing
Cash Handling
Timeline
Sales and Marketing Executive
VetOne Inc
03.2022 - 01.2023
Restaurant Manager
The Village Server Inc
07.2019 - 02.2022
Shift Manager
Jollibee Food Corporation (Burger King)
07.2016 - 03.2019
Quality Assurance Specialist
Sofitel Philippine Plaza Manila
12.2014 - 12.2015
Bachelor of Science - Hotel And Restaurant Management
Holy Angel University
06.2011 - 03.2015