Summary
Overview
Work History
Education
Skills
Timeline
Generic
Frencis Sumatra

Frencis Sumatra

Davao City

Summary

Dedicated and hardworking individual with strong attention to detail and a commitment to delivering quality work. Quick to learn new skills, adaptable to different environments, and flexible in handling various tasks and responsibilities. Demonstrates reliability, positive attitude, and a strong willingness to grow professionally.

Overview

8
8
years of professional experience
2023
2023
years of post-secondary education

Work History

Customer Service Representative

Teleperformance Davao
Davao city
05.2024 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Documented customer interactions in the CRM system accurately.
  • Collaborated with team members to improve service processes.
  • Handled escalated complaints with professionalism and empathy.

Caregiver

Care for the Elderly Home for the Aged
Davao city
06.2022 - 06.2023
  • Assisted elderly residents with daily living activities and personal care.
  • Administered medications according to prescribed schedules for each resident.
  • Provided companionship and emotional support to enhance residents' well-being.
  • Supported mobility by helping residents with walking and transferring safely.
  • Maintained cleanliness and organization of living spaces and common areas.

Store clerk /Grocery Bagger

Triple N Mintal
Davao city
04.2018 - 05.2022
  • Stocked shelves and organized merchandise for optimal display.
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Organized store shelves according to product type and size.
  • Stocked shelves with incoming shipments of products from vendors or suppliers.

Education

Caregiving NC II – TESDA - Technical-Vocational

Care For The Elderly Technical Training Center INC
Davao city
06.2022 - 04.2023

Yagi Method Childrens Academy
Davao city

Skills

  • Customer service
  • Problem resolution
  • Positive and professional
  • Supportive companionship
  • Housekeeping
  • Respectful and compassionate
  • Flexible schedule and availability

Timeline

Customer Service Representative

Teleperformance Davao
05.2024 - Current

Caregiver

Care for the Elderly Home for the Aged
06.2022 - 06.2023

Caregiving NC II – TESDA - Technical-Vocational

Care For The Elderly Technical Training Center INC
06.2022 - 04.2023

Store clerk /Grocery Bagger

Triple N Mintal
04.2018 - 05.2022

Yagi Method Childrens Academy
Frencis Sumatra