Various CRM Systems
Freizle Abarrientos
Chief Operating Officer
Manila
Summary
Experienced Executive with 20+ years in diverse industries. Proficient in business development, startup operations, and corporate management. Six Sigma Green Belt certified with expertise in process improvement, stakeholder/client management, people leadership, and data analytics. Skilled in operations management, digital marketing, property management, business succession planning, and administration. Strong educational background, committed to building loyalty and revenue growth.
Overview
19
19
years of professional experience
Work History
Chief Operating Officer
ThinkFISH LLC
2 2022 - Current
- Designed and executed operations from scratch, establishing efficient workflows and processes to enhance productivity.
- Refined the organizational structure to consolidate, streamline, and delineate necessary functions.
- Aligned organizational objectives with the company mission to drive business growth and integrate work strategies.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Maintained the P&L and assumed corporate fiscal responsibility.
- Oversaw divisional marketing, advertising, and new product development.
- Cultivated a company-wide culture of innovation and collaboration.
- Managed day-to-day operations to ensure the organization ran smoothly while achieving business goals.
- Made large-scale financial decisions and supervised company spending to minimize material losses and maximize profits.
- Led crisis response efforts to mitigate potential negative impacts on the company.
- Established a performance- and merit-based evaluation system to assess staff performance.
Operations Lead Advisor
Better Coliving (Techstars)
11.2021 - 08.2022
- Designed and structured comprehensive operational frameworks to drive business success.
- Oversaw the hiring process to build a skilled and effective team.
- Developed and implemented a Customer Relationship Management (CRM) system.
- Integrated technology solutions to streamline processes and enhance client engagement.
- Established initial client relationships, demonstrating proof of market interest.
- Validated the business model, laying a strong foundation for operational efficiency and growth.
Operations Manager
Realty Simplified LLC
09.2021 - 02.2022
- Manage work order requests
- Hire and coordinate with vendors
- Maintain and update the MLS listings
- Schedule showings
- Move in and move out procedures
- Inspections
- Lease renewals
- Property Management
Property Manager
The HubHaus
06.2020 - 09.2020
- Property Management: Leasing & Maintenance
- Customer Service
- Scheduling Coordinating with Vendors, Tenants and Landlords
Owner
Functional Art Furniture & Fixtures
10.2018 - 01.2020
- 3d Designs
- Custom made cabinets & furniture
- Interior Design, Fit-Out Design
Managing Partner
MP Balanghai Properties Holdings Corp
01.2017 - Current
- For various properties across Metro Manila listed under Airbnb
Director of Business Development
Empisys Corp
10.2015 - 05.2017
- Responsible for the development and implementation of comprehensive internal and external operations that would increase revenues and profits
Operations Manager
Reed Elsevier Shared Services
06.2013 - 03.2015
- Improved retention and decreased annual attrition significantly
- Established and rolled out a career path/job progression across 4 business units
- Successfully ramped up 4 batches of 50 FTE in 1 year
- Met 91% of all KPI's
- Transition manager for the relocation of the llollo site
- Managed and represented 4 business units; Technical Support, Offline
- Account Care and Canada Customer Support
- Established SOW/work orders for all groups
- Established a business continuity plan for all groups
- Organized and restructured the approach to Quality and Customer
- Experience
- Lead and rolled out several continuous improvement projects
- Rolled out and trained visual management
- Introduced and implemented new practices to stakeholders
Regional Operations Manager
Synergy
11.2012 - 05.2013
- Manage a team of IT professionals designing and developing solutions for clients
- Provide leadership and guidance to the team in the Philippines to ensure most efficient and effective delivery of services
- Manage delivery of consulting projects, managing risks and time within the requirements, time frame and budget sets
- Manage client expectations and scope of projects
- Oversee software development lifecycle of projects
- Forecast and manage staffing, supervision, scheduling, development, evaluation, and talent assessment
- Lead corporate strategic planning
- Business development and strategic planning
- Manage Facilities
- Liaise with third party firms for Accounting, Facility and Legal consultancy
Team Leader
VXI Global
06.2010 - 01.2012
- Best Practices - Improve processes and policies in support of organizational goals
- Formulate and implement departmental and organizational policies and procedures to maximize output
- Monitor adherence to rules
- Regulations and procedures
- Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance
- Facilitate coordination and communication between support functions
- Strategic Input - Liaison with top management
- Assist in the development of strategic plans for operational activity
- Implement and manage operational plans.
Site Supervisor
Vodafone QSC
02.2009 - 04.2010
- Supervise and assign daily duties to a staff of 10 per shift
- Opens and closes a retail store which includes responsibilities such as distributing daily float, responding to important email, checking daily inventory, and closes each terminal/cashier
- Handled escalations and complaints from customers
- Sell mobile products and services
Team Leader
ClientLogic Inc
06.2005 - 04.2008
- Inbound customer service travel account which provides air, land and sea reservations
- Monitors and coaches 22 agents
Education
High School Diploma -
Angelicum College
Quezon City, PhilippinesJames Cashman Middle School, Elementary
Las Vegas, NVBachelor of Arts - Interior Design
University of Sto. Tomas
Manila, PhilippinesSqualicum Highschool
Bellingham, WashintonSkills
Digital Marketing & Lead Generation
Project/Performance Management & Process Improvement
Vendor & Stakeholder Management
Business Administration
Change Management
Contract Negotiation
Financial Management
Startup Operations
Investor Communication
Financial Reporting
Critical Thinking
Effective Communication
Marketing and Promotions Strategies
Process Mapping
Six Sigma Methodologies
Cost Reduction
Risk Reduction
Dispute Mediation
Client Services
Bill of Materials
Costing
LinkedIn Marketing
Property Tech
Real Estate Wholesale & Flipping
HubSpot
ClickUp
Apollo
Salesforce
GoHighLevel
Business negotiation knowledge
Workforce Management
Capacity Planning
Analytical Skills
Software
Digital Marketing
Automations Tools
Project Management Tools
Collaboration Tools
Time Management and Productivity
Virtual Whiteboards
Email Marketing
Languages
Native English
Bilingual or Proficient (C2)
Native Filipino
Advanced
Timeline
Operations Lead Advisor
Better Coliving (Techstars)
11.2021 - 08.2022
Operations Manager
Realty Simplified LLC
09.2021 - 02.2022
Property Manager
The HubHaus
06.2020 - 09.2020
Owner
Functional Art Furniture & Fixtures
10.2018 - 01.2020
Managing Partner
MP Balanghai Properties Holdings Corp
01.2017 - Current
Director of Business Development
Empisys Corp
10.2015 - 05.2017
Operations Manager
Reed Elsevier Shared Services
06.2013 - 03.2015
Regional Operations Manager
Synergy
11.2012 - 05.2013
Team Leader
VXI Global
06.2010 - 01.2012
Site Supervisor
Vodafone QSC
02.2009 - 04.2010
Team Leader
ClientLogic Inc
06.2005 - 04.2008
Chief Operating Officer
ThinkFISH LLC
2 2022 - Current
High School Diploma -
Angelicum College
James Cashman Middle School, Elementary
Bachelor of Arts - Interior Design
University of Sto. Tomas
Squalicum Highschool
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