Dynamic and results-oriented professional with extensive experience in office management and administrative support, notably at CPSU Public Information Office. Excelled in developing communication strategies and enhancing public relations, demonstrating exceptional organizational and computer proficiency. Proven track record in improving operational efficiency and fostering positive relationships, leveraging skills in Microsoft Office and team leadership.
Overview
22
22
years of professional experience
Work History
Administrative Officer
CPSU Public Information Office
08.2024 - Current
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Contributed to successful projects by providing essential administrative support and resource management.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Leadership and Supervision: Oversee daily operations of the Public Information Office; Assign tasks and projects to team members to ensure the smooth execution of communication activities; Conduct regular meetings to align staff efforts with the organization’s objectives.
Communication Strategy Development: Draft and implement public communication plans, aligning with organizational goals; Develop strategies for disseminating accurate and timely information to the public; Set performance benchmarks for communication campaigns and evaluate their effectiveness.
Public Relations Management: Address public inquiries, complaints, or feedback to maintain transparency and trust.
Content Oversight: Review and approve communication materials, such as: Press releases, Social media posts, Newsletters, Brochures, and other promotional materials; Ensure that content adheres to the organization's branding and messaging standards; Maintain consistency in tone, style, and information across all platforms.
Administrative Assistant
CPSU Human Resource Management Office
06.2014 - 07.2024
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed filing system, entered data, and completed other clerical tasks.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Assisted coworkers and staff members with special tasks daily.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
Supported recruitment processes, scheduling interviews, and communicating with applicants to improve hiring timelines.
Assisted in the preparation of financial reports, gathering data that contributed to budgeting accuracy.
Administrative Assistant
CPSU Registrar's Office
05.2012 - 05.2014
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed filing system, entered data, and completed other clerical tasks, including students' academic and office records.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assisted coworkers and staff members with special tasks daily.
Update and maintain students' academic records, grades, clearances, enrollment, and others.
Administrative Assistant
CPSU Graduate School
06.2003 - 05.2012
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed filing system, entered data, and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Update and maintain students' academic records, grades, clearances, enrollment, assessment of accounts, and others.
Prepared semestral subject offering per subject, including faculty loading and classroom assignments.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Served as Collecting Officer and made sure to remit payments to the Cashier and post it to the students' assessment of accounts.
Education
MASTER IN PUBLIC ADMINISTRATION - Public Administration
Central Philippines State University
Kabankalan, Province Of Negros Occidental, Philippines
04-2009
BACHELOR OF SCIENCE IN COMMERCE - Data Processing
Binalbagan Catholic College
Binalbagan, Province Of Negros Occidental, Philippines
03-2001
Skills
Office management
Records management
Documentation and control
Human resources support
Presentation design
Microsoft Excel, Word, PowerPoint
Data entry
Computer skills
Computer proficiency
Timeline
Administrative Officer
CPSU Public Information Office
08.2024 - Current
Administrative Assistant
CPSU Human Resource Management Office
06.2014 - 07.2024
Administrative Assistant
CPSU Registrar's Office
05.2012 - 05.2014
Administrative Assistant
CPSU Graduate School
06.2003 - 05.2012
MASTER IN PUBLIC ADMINISTRATION - Public Administration
Central Philippines State University
BACHELOR OF SCIENCE IN COMMERCE - Data Processing
Binalbagan Catholic College
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