Fregiya D. Canlas
Technical Support Representative
Summary
Hardworking and adaptable professional looking to gain valuable experience and contribute effectively to team success through strong work ethic and communication.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Alorica Inc.
02.2020 - 02.2021
- Provided high-quality technical support for a logistics and delivery services account, assisting customers with package tracking, account access, billing inquiries, and system navigation
- Resolved customer concerns through phone and digital channels while maintaining a high level of professionalism and empathy
- Guided users through troubleshooting steps related to web and mobile application issues, ensuring efficient and accurate resolution
- Documented and escalated complex cases using internal CRM tools and followed up to ensure timely resolution
- Collaborated with team members and supervisors to improve workflows and share best practices
- Delivered consistent support while maintaining data privacy, security, and compliance with company and client policies
Student Assistant
Clark College of Science and Technology
06.2014 - 04.2016
- Provided day-to-day administrative support to faculty and office staff, including preparing reports, organizing files, photocopying, and encoding data
- Managed front-desk duties such as answering phone calls, responding to student inquiries, and assisting walk-in visitors with their concerns
- Helped coordinate and facilitate campus activities, student orientations, and school events by preparing materials, setting up venues, and assisting during the programs
- Maintained accurate records and assisted in updating student information databases and filing systems
- Assisted with inventory tracking and supply requests, ensuring availability of needed office and instructional materials
- Supported faculty in classroom-related tasks such as printing handouts, checking attendance, and preparing visual aids or presentations
- Acted as a liaison between students and administrative offices, providing clear information and helping resolve minor concerns
- Maintained confidentiality and professionalism in handling student records and internal documents
- Demonstrated strong time management by balancing academic workload with work responsibilities
- Gained valuable experience in office operations, communication, customer service, and teamwork in a professional environment
Education
Associate Degree - Computer Secretarial
Clark College of Science And Technology
Dau, Mabalacat City, Pampanga, Philippines 04.2001 -
Skills
Technical Troubleshooting
Computer Literacy
Email & Chat Tools
Microsoft Office / Google Workspace
Online Research
Typing & Data Entry
Phone Handling
Remote Work Tools
Effective Communication
undefinedTimeline
Technical Support Representative
Alorica Inc.
02.2020 - 02.2021
Student Assistant
Clark College of Science and Technology
06.2014 - 04.2016
Associate Degree - Computer Secretarial
Clark College of Science And Technology
04.2001 -
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