Fredison King
Paranaque City
Summary
Detail-oriented and multilingual operations professional with extensive experience in administrative leadership, project management, human resources, payment operations, and customer service. Proven ability to drive operational efficiency, ensure regulatory compliance, and deliver cross-cultural business solutions. Adept at working in fast-paced environments, leading diverse teams, and building strategic processes to support organizational goals.
Overview
16
16
years of professional experience
Work History
ADMIN MANAGER
Anoc99 Corporation
Paranaque City
02.2024 - 12.2025
- Expatriate Services: Efficiently managed visa processing for expatriate employees, reducing delays by 25% and ensuring compliance with regulatory standards.
- Talent Acquisition: Supported HR functions, resulting in a 20% reduction in time-to-hire and improved employee integration.
- Employee Engagement: Fostered a positive work environment, addressing staff concerns and increasing employee satisfaction by 15%.
- Operational Excellence: Developed and implemented policies that enhanced operational efficiency, contributing to a 10% improvement in overall productivity.
- Regulatory Adherence: Ensured strict compliance with PAGCOR rules and regulations, safeguarding the organization's operational integrity.
- Facility Optimization: Coordinated maintenance and service requests, optimizing facility operations and improving response times by 30%.
- Multilingual Communication: Effectively communicated with clients and vendors in Mandarin and English, enhancing cross-cultural relationships and collaboration.
EXECUTIVE ASSISTANT/PROJECT MANAGER/ADMIN MANAGER
Erawtfos Technologies and Wealth Access International Holdings Ltd.
Taguig City
12.2016 - 03.2022
- Provided comprehensive administrative support to the CEO, facilitating seamless communication in both Mandarin and English, which enhanced engagement and reduced response times by 40% among diverse stakeholders.
- Managed complex calendars and scheduled meetings across multiple time zones, ensuring efficient coordination of international travel arrangements and achieving a 15% reduction in travel costs through proactive vendor negotiations.
- Translated and prepared bilingual reports, presentations, and correspondence, significantly enhancing dialogue with global partners and increasing stakeholder satisfaction ratings by 25%.
- Acted as a key liaison between the CEO and Chinese-speaking stakeholders, fostering strong, collaborative relationships that contributed to securing a major partnership, resulting in a 15% boost in company revenue.
- Coordinated high-profile company events and executive meetings, expertly managing logistics to ensure cultural appropriateness and receiving rave reviews for fostering international collaboration.
- Maintained and secured confidential records and documents, ensuring compliance with global privacy regulations and achieving 100% compliance during audits, thereby building trust with international partners.
- Provided comprehensive project planning and execution for payment solutions in the Chinese market, resulting in a 30% increase in market penetration and generating 2M CNY in additional revenue.
- Ensured regulatory compliance for payment solutions, achieving 100% audit compliance and mitigating potential legal risks effectively.
- Oversaw project budgets, delivering projects under budget by 15%, which allowed for resource reallocation to support new initiatives.
- Identified potential risks and developed mitigation strategies, successfully reducing project delays by 20% and improving overall delivery timelines.
- Analyzed project performance metrics to implement improvements, increasing project delivery speed by 18% through optimized processes.
- Provided training and support on new payment systems, resulting in a 40% boost in user adoption within six months through targeted programs.
- Streamlined onboarding for expatriates by implementing a comprehensive orientation program, reducing onboarding time by 30% and enhancing overall efficiency.
- Established partnerships with local immigration agencies to improve visa processing times by 25%, facilitating quicker relocations for employees.
- Achieved a 95% satisfaction rate among expatriate employees regarding relocation support services, demonstrating exceptional service quality.
- Resolved a critical expatriate issue within 48 hours, ensuring employee retention and maintaining the company's strong reputation in the market.
PAYMENT SUPERVISOR
Cuscare Marketing Solution
Makati City
10.2017 - 04.2018
- Team Leadership: Effectively led and managed a diverse team, fostering a collaborative and high-performance work environment, resulting in a 15% increase in team efficiency.
- Operational Excellence: Ensured the smooth operation and reliability of payment gateway systems, reducing downtime by 20% and enhancing customer satisfaction.
- Talent Development: Implemented effective training programs, reducing onboarding time by 30% and equipping team members with the necessary skills to excel in their roles.
- Cost Optimization: Successfully negotiated favorable terms with payment providers, resulting in a 10% reduction in transaction fees and improving overall profitability.
- Crisis Management: Demonstrated exceptional problem-solving skills by resolving a critical expatriate issue within 48 hours, ensuring employee retention and maintaining the company's positive reputation.
OPERATION SUPERVISOR (CHINA ACCOUNT)
Intellcash International Inc.
11.2014 - 08.2016
- Operations Management: Led and managed operations, ensuring adherence to policies and procedures, resulting to Enhanced operational efficiency by 20%.
- Financial Oversight: Monitored payment methods and bank accounts to maintain financial stability, Prevented financial losses through proactive risk management.
- Team Leadership: Provided coaching, support, and guidance to team members, ensuring accuracy and efficiency, Reduced error rates by 15% through effective training and development.
- Employee Development: Fostered a supportive and inclusive work environment for team members, Increased employee satisfaction and retention by 50%.
- Reporting and Coordination: Prepared and delivered timely reports to management and coordinated with external parties, Improved data accuracy and reporting timeliness by 10%.
- Marketing and Branding: Contributed to brand promotion and awareness through website content creation, Increased brand visibility by 10% through targeted marketing efforts.
MANDARIN CUSTOMER SERVICE SUPERVISOR
Tencentech
Makati City
06.2014 - 11.2014
- Team Management: Successfully led and managed a team of Mandarin customer service representatives, fostering a positive and collaborative work environment.
- Training and Development: Implemented comprehensive training programs to enhance team members' skills and knowledge, resulting in a 20% increase in customer satisfaction ratings.
- Issue Resolution: Efficiently resolved complex customer inquiries and complaints, demonstrating a strong ability to empathize with and address customer concerns.
- Quality Assurance: Implemented quality assurance measures to ensure consistent delivery of high-quality customer service, resulting in a 15% reduction in customer complaints.
- Process Optimization: Streamlined customer service processes, resulting in a 25% reduction in average handling time.
- Technology Implementation: Successfully implemented new customer service technologies, enhancing team efficiency and improving customer satisfaction.
- Interdepartmental Coordination: Collaborated effectively with other departments to ensure seamless customer experiences and drive cross-functional initiatives.
- Stakeholder Management: Successfully managed relationships with internal and external stakeholders, ensuring alignment and support for customer service objectives.
- Fluency in Mandarin: Demonstrated exceptional fluency in Mandarin, enabling effective communication with Mandarin-speaking customers.
- Cultural Understanding: Applied a deep understanding of Mandarin culture to provide culturally sensitive and personalized customer service.
OFFICE MANAGER
Yama Asia Business Management Inc.
Makati City
02.2014 - 05.2014
- Efficient Visa Processing: Successfully managed and processed a high volume of visa applications, ensuring compliance with all regulatory requirements and maintaining a 98% accuracy rate.
- Process Optimization: Implemented streamlined procedures and utilized technology to optimize visa processing workflows, resulting in a 25% reduction in processing time.
- Property Marketing: Actively marketed and promoted properties, leveraging effective marketing strategies to attract potential buyers and tenants.
- Client Acquisition: Successfully closed deals with a 95% success rate by building strong relationships with clients and understanding their needs.
- Effective Communication: Maintained open and transparent communication with unit owners and tenants, fostering trust and building long-lasting relationships.
- Conflict Resolution: Demonstrated exceptional negotiation and conflict resolution skills, successfully resolving disputes and maintaining a harmonious living environment.
- Maintenance Oversight: Ensured the timely and efficient maintenance of properties, meeting tenant expectations and preserving property value.
- Vendor Management: Negotiated favorable terms with vendors and contractors, resulting in cost savings of 15% on maintenance expenses.
- Accurate Translation: Provided accurate and professional language interpretation services, facilitating effective communication between unit owners and tenants.
- Cultural Understanding: Demonstrated a deep understanding of cultural nuances, ensuring effective cross-cultural communication.
- Procurement: Efficiently managed office procurement, ensuring timely delivery of supplies and equipment.
- Administrative Support: Provided administrative support to the team, contributing to overall office efficiency and productivity.
ASIA MANDARIN CS SHIFT LEADER
Integrim BPO Solutions Inc.
01.2011 - 02.2014
- Mentorship and Guidance: Provided mentorship and guidance to a team of Mandarin CSRs, fostering a positive and collaborative work environment.
- Strategic Planning: Developed and implemented strategic initiatives to enhance team performance and customer satisfaction.
- Problem Resolution: Demonstrated exceptional problem-solving skills, efficiently resolving complex customer inquiries and complaints.
- Technical Expertise: Provided timely and accurate technical support, leveraging in-depth product knowledge to address customer issues.
- Employee Development: Conducted regular performance reviews, providing constructive feedback and guidance to support team members' growth and development.
- Disciplinary Action: Handled disciplinary matters with fairness and consistency, ensuring adherence to company policies.
- Skills Enhancement: Developed and delivered comprehensive training programs to equip team members with the necessary skills and knowledge to excel in their roles.
- Knowledge Transfer: Effectively shared expertise and best practices to foster a culture of continuous learning.
- Process Improvement: Actively sought and implemented process improvements to enhance team efficiency and customer satisfaction.
- Policy Adherence: Ensured strict adherence to company policies and procedures, maintaining a high level of operational integrity.
- Cross-Functional Partnerships: Collaborated effectively with other departments to drive cross-functional initiatives and ensure seamless customer experiences.
- Stakeholder Management: Built strong relationships with stakeholders at all levels, fostering support and alignment for team objectives.
- Customer Satisfaction: Prioritized customer satisfaction by consistently delivering exceptional service and addressing customer needs promptly.
- Customer Advocacy: Served as a customer advocate, representing customer interests and driving improvements in products and services.
MANDARIN CUSTOMER SERVICE REPRESENTATIVE
NOVENIX Corporation
Makati City
04.2010 - 12.2010
- Customer-Centric Approach: Consistently prioritized customer satisfaction and delivered exceptional service experiences.
- Problem Resolution: Demonstrated strong problem-solving skills, effectively resolving complex customer inquiries and complaints.
- Transaction Accuracy: Processed customer transactions with precision, ensuring accuracy and compliance with relevant regulations.
- Timely Response: Responded promptly to customer inquiries, adhering to service level agreements and exceeding customer expectations.
- Escalation Management: Proactively identified clients with complex needs and escalated their concerns to appropriate departments for timely resolution.
Education
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
Lyceum of the Philippine University
Manila City01.2010
Skills
- Operations management and process improvement
- Human Resource Administration and Expatriate Services
- Regulatory compliance (PAGCOR, Visa, audit)
- Project management and execution
- Payment gateway operations and vendor management
- Cross-functional leadership and staff development
- Bilingual communication (Mandarin and English)
- Customer service and stakeholder engagement
Languages
- Mandarin
- English
- Fukien
- Tagalog
Timeline
ADMIN MANAGER
Anoc99 Corporation
02.2024 - 12.2025
PAYMENT SUPERVISOR
Cuscare Marketing Solution
10.2017 - 04.2018
EXECUTIVE ASSISTANT/PROJECT MANAGER/ADMIN MANAGER
Erawtfos Technologies and Wealth Access International Holdings Ltd.
12.2016 - 03.2022
OPERATION SUPERVISOR (CHINA ACCOUNT)
Intellcash International Inc.
11.2014 - 08.2016
MANDARIN CUSTOMER SERVICE SUPERVISOR
Tencentech
06.2014 - 11.2014
OFFICE MANAGER
Yama Asia Business Management Inc.
02.2014 - 05.2014
ASIA MANDARIN CS SHIFT LEADER
Integrim BPO Solutions Inc.
01.2011 - 02.2014
MANDARIN CUSTOMER SERVICE REPRESENTATIVE
NOVENIX Corporation
04.2010 - 12.2010
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
Lyceum of the Philippine University
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