Fredie Liza Estrella

• Documented customer interactions in CRM system, maintaining detailed and organized records.
• Managed high call volumes while maintaining professionalism and ensuring quality interactions.
• Addressed inquiries regarding eligibility for medical and prescription insurance coverage.
• Handled inquiries related to insurance and enrollment status.
• Handled escalated calls from customers.
• Participated in training sessions to stay current with product updates.
• Offered real-time guidance to team members during difficult scenarios.

Provided information on tracking and estimated arrival of packages.

• Managed high call volumes while maintaining service quality standards.
• Documented customer interactions in CRM system for effective follow-up.
• Adapted to new software tools to enhance efficiency and productivity.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Managed high call volumes while maintaining service quality standards.
• Documented customer interactions in CRM system for effective follow-up.
• Provided timely and accurate responses to customer inquiries regarding package delivery and estimated delivery dates.
• Handled customer complaints about package issues with effective solutions.
• Ensured customer needs were met through regular follow-up.