Playing Guitars and Musical Instruments
Frederick Tria
Administration/Virtual Assistant
Bacnotan, La Union
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Motivated professional with extensive experience in customer service, and administrative tasks.
Overview
32
32
years of professional experience
2
2
Languages
Work History
Administrative Officer
Lord Of Zion Divine School
01.2015 - Current
- Managed department budgets and generated financial reports for management review.
- Trained and supervised employees on office policies and procedures.
- Improved communication within an organization through regular updates on policies, procedures, and key events.
- Developed robust data analysis practices to identify areas of academic improvement at a school level.
- Coordinated school facility use with maintenance personnel to achieve equitable access.
- Implemented technology upgrades throughout the campus to increase productivity among staff members while enhancing learning experiences for students.
- Supported school staff and stakeholders in achieving educational goals through effective communication and collaboration.
- Optimized resource allocation by analyzing staffing needs and adjusting schedules accordingly.
Client and Database Management
Noon International LLC
08.2012 - 04.2024
- Reviewed code written by peers to ensure adherence to best practices and maintain consistency across projects.
- Monitored database performance metrics to identify areas for improvement and recommend solutions.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Project Manager
Continental Leaf Tobacco Phil., Inc.
01.1992 - 12.1998
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed and implemented project plans and budgets to ensure successful execution.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Diploma - Education Administration & Management
Asian College of Teachers
United Kingdom11.2018
Bachelor of Science - Marketing Management And Research
Saint Louis College
San Fernando, Province Of La Union, Philippines04.1996
Associate of Science - Marine Transportation
Philippine Merchant Marine Academy
Manila04.1992
Skills
Professionalism
Team Collaboration
Mission and Vision
Business Administration
Task Prioritization
Database Administration
Attention to Detail
Interpersonal Communication
Excellent Communication
Adaptability
Accounting familiarity
Database and Client Management Systems
Microsoft Office
Professionalism
Technical Support
Accomplishments
- Earned Top Rated Plus in Upwork- indicates that the talent is experienced in working on larger projects, typically high-budget or long-term contracts.
- Supervised team of 30 staff members
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Affiliations
- APSCU -Association of Private Schools, Colleges & Universities
- FAPSA
- PSB - Provincial School Board
- Lions Club
Interests
Musical Composition
Ultra-Trail Running
Cycling
Reading books
Timeline
Administrative Officer
Lord Of Zion Divine School
01.2015 - Current
Client and Database Management
Noon International LLC
08.2012 - 04.2024
Project Manager
Continental Leaf Tobacco Phil., Inc.
01.1992 - 12.1998
Diploma - Education Administration & Management
Asian College of Teachers
Bachelor of Science - Marketing Management And Research
Saint Louis College
Associate of Science - Marine Transportation
Philippine Merchant Marine Academy