Frederick San Pedro
Senior Network Service Engineer
Calamba
Summary
Dedicated Senior Network Service Engineer with over 12 years of telecommunications expertise, specializing in network deployment and complex project execution for top-tier clients. Committed to achieving high levels of customer satisfaction through exceptional service delivery and innovative solutions.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
4
4
Certifications
Work History
Peering Turn Up and Migrations - Team Lead
Accenture
Calamba
04.2025 - Current
- Directed the full delivery of peering link turn-ups and circuit migrations, ensuring minimal disruption and maintaining operational continuity across the APAC region.
- Set and monitored key performance indicators (KPIs) and service level agreements (SLAs), delivering detailed weekly reports to key stakeholders.
- Prepared and presented weekly RAG reports to management, highlighting progress, potential risks, and strategies for mitigation concerning client connections and resource allocation.
- Guided and enhanced the performance of production agents through structured coaching and feedback, resulting in an empowered and high-performing team.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Network Refresh and Migrations Team Lead
Accenture
02.2023 - 03.2025
- Led a team in managing circuit migrations for Peering and Cloud circuits, effectively upgrading speeds and ensuring seamless transitions for clients.
- Managed comprehensive projects for device decommissioning, overseeing processes from service discontinuation of legacy systems to traffic migration to renewed infrastructure.
- Conducted continuous training and mentorship for the service delivery team, enhancing their professional skills and promoting service excellence.
- Engaged directly with clients to prepare insightful reports and quality assessments, driving improvements through Root Cause Analysis (RCA).
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Migration Specialist for Google Network - Cloud and Private Network Interconnect
Accenture
07.2021 - 02.2023
- Executed complex migrations and circuit upgrades for Google Network's Cloud and Private Interconnects, optimizing service delivery for clients.
- Actively coordinated downtime activities as project manager, ensuring clear communication between clients and internal teams.
- Collaborated with various vendors and engineers, applying advanced technical knowledge in telco networks to maintain service integrity.
Google Peering - Cloud and Private Network Interconnect Turn-Up
Google
01.2021 - 07.2021
- Focused on the turn-up and migration of peering circuits, enhancing connectivity between Google and telecom clients through effective execution.
- Created and updated crucial documentation relating to Google's global network infrastructure for improved cross-team referencing.
Google Fiber Network Documentation
Google
Calamba
02.2016 - 12.2020
- Managed documentation of internal fiber network data, streamlining access to crucial information for network operations and upgrades.
- Conducted thorough analysis and updates on data from various sources, ensuring integrity and accuracy in the Google Fiber Network repository.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Data Manager
Alorica
04.2015 - 02.2016
- Oversaw the accuracy of order data for AT&T sales submissions, ensuring high standards in data management and reporting.
- Engaged in the management of TDM and Ethernet VoIP circuits to support seamless client communications.
DS3 and OCN Test and Install Subject Matter Expert
SYKES
11.2012 - 11.2014
- Provided expert testing and installation of DS3 and OCN circuits, facilitating prompt service activations for Verizon Business clients.
- Handled escalated issues effectively, ensuring customer satisfaction and service reliability through technical troubleshooting and support.
DS3 and OCN Provisioner
Verizon Business
07.2010 - 11.2012
- Led sub-team provisioning of DS3 and OCN circuits, actively engaging with special attention orders to ensure timely completion.
- Promoted through exceptional sales and productivity metrics, receiving awards for outstanding performance in 2012.
Education
Associate's degree -
La Fortuna College
Skills
- Project Management
- Computer Network Operations
- Escalation Resolution
- Network Deployment
- Circuit Migration
- Troubleshooting and Root Cause Analysis
- Client Relationship Management
- Team Leadership and Mentorship
- Performance Reporting
- Coaching and mentoring
- Performance monitoring
- Process improvement
- Operations management
- Quality control
- Trend tracking
Certification
Foundations of Project Management, ,
Timeline
Peering Turn Up and Migrations - Team Lead
Accenture
04.2025 - Current
Network Refresh and Migrations Team Lead
Accenture
02.2023 - 03.2025
Migration Specialist for Google Network - Cloud and Private Network Interconnect
Accenture
07.2021 - 02.2023
Google Peering - Cloud and Private Network Interconnect Turn-Up
Google
01.2021 - 07.2021
Google Fiber Network Documentation
Google
02.2016 - 12.2020
Data Manager
Alorica
04.2015 - 02.2016
DS3 and OCN Test and Install Subject Matter Expert
SYKES
11.2012 - 11.2014
DS3 and OCN Provisioner
Verizon Business
07.2010 - 11.2012
Associate's degree -
La Fortuna College
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