Frederick Sanico
Call Center
Basak Maasin City Southern Leyte
Summary
Dynamic professional with a proven track record at VXI Global Services, excelling in technical support and customer service roles. Skilled in teamwork, collaboration, and organization, with a knack for enhancing customer satisfaction through empathetic service and effective problem-solving. Demonstrated ability to mentor and improve team performance, ensuring reliability and adaptability in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Technical Support/Billing
VXI Global Services
03.2022 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Sales/CSR
Six Eleven Global Services
06.2020 - 01.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
High School Graduate -
Dongon National High School
Dongon Maasin City Southern Leyte03.2012
Skills
Teamwork and Collaboration
Accomplishments
Way back when I was in Vxi Global Services I am a top performer within one year I was promoted as a SME for one year.
Timeline
Technical Support/Billing
VXI Global Services
03.2022 - Current
Sales/CSR
Six Eleven Global Services
06.2020 - 01.2024
High School Graduate -
Dongon National High School
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