Frederick G. Asetre
Supervisor, Audio Visual Support
Makati City
Summary
Professional in audio visual field with proven track record of delivering high-quality visual and audio experiences. Known for meticulous attention to detail and ability to adapt quickly to changing requirements. Relied upon for strong team collaboration and results-oriented approach, showcasing technical expertise in AV systems and event support.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Supervisor Audio Visual Support
White & Case Global Operations Center Manila LLP
10.2014 - Current
- Supervise and lead a team of 8 Audio Visual Specialist, providing guidance, training, and performance evaluations.
- Works on technology projects from conception through completion, including resource allocation, testing and timeline management.
- Develop and enforce technology policies and procedures to ensure data security and system integrity.
- Collaborate with cross-functional teams to identify and address technology needs, driving continuous improvement initiatives.
- Oversaw daily operations of the team, ensuring smooth workflow and timely completion of tasks.
- Managed and Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Generated reports detailing findings and recommendations.
- Evaluated client needs and feedback to drive service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Bridged the team's concerns with the upper management.
Senior Audio Visual Specialist
WHITE & CASE GLOBAL OPERATIONS CENTER (MANILA) LLP
10.2014 - 06.2024
- Provides level 1 to level 2 audio visual support
- Proficient in using TelePresence Management Suite
- Coordinate and book video conference request/s
- Bridge monitoring
- Troubleshooting of conference room issues remotely
- Incident / Request monitoring and fulfillment via ServiceNow
- Webinar support and fulfillment
- Ensures that all shift related concerns are addressed
- Process documentation and continuous improvement process
IT Support
TRI-DIMENXION TECHNOLOGIES INC.
10.2013 - 09.2014
- Company Overview: DHL Global Forwarding – Global Service Center
- Provides IT / Technical support for Process Associate of DHL Philippines Global Service Center
- Remote Assistance for offsite Team Leaders/Shift Leaders/Line Managers
- Incident / Request Monitoring (Ticket System Monitoring)
- Active Directory functions
- Asset Management / Tracking
- Set-up of Local Area Network for Training / Seminar/s
- DHL Global Forwarding – Global Service Center
End-user Computing Support
TECH CARE IT SERVICES
03.2013 - 10.2013
- Company Overview: Mondelēz International Philippines (Account)
- Provides IT / Technical support for Mondelēz International Philippines end user
- Incident / Request Monitoring (Ticket System Monitoring)
- Audio visual Support for Board Room Function/s
- Set-up of Local Area Network for Training / Seminar/s
- Installation / configuration of AVAYA Phone Systems
- Provides booking and end-user support for Cisco Telepresence EX90 equipment
- Installation and trouble shooting of Desktop, Laptops, Switches, Projectors, Phones and IT Peripherals
- Asset Management
- Active Directory functions
- Desktop and Laptop assembly / disassembly
- Provides phone / remote assistance for remote / offsite users
- Provides quarterly inventory of all IT equipment’s
- Monitoring of IDF / MDF rooms for LAN connection problems
- Interaction / collaboration with the Helpdesk to resolve a common issue within the AP region
- Participation/collaboration on certain assignment/s, projects designated by IT Team Leader
- Mondelēz International Philippines (Account)
ACCENT MICRO TECHNOLOGIES INC.
01.2013 - 02.2013
- Company Overview: Nestle Philippines Rockwell
- Point of contact for migration related errors/issues
- Imaging of newly acquired Desktop/s and Laptop/s for distribution to other Nestle sites
- Back-up and restoration of user data subject for migration
- Nestle Philippines Rockwell
ACCENT MICRO TECHNOLOGIES INC.
05.2008 - 01.2013
- Company Overview: HP Philippines – KRAFT Foods Philippines Global Field Support Philippines
- Provides support for KRAFT Foods end user
- Assists clients regarding problems in their Desktop and Laptop computers
- Installation of LAN / WLAN
- Installation and troubleshooting of PC and peripherals
- Desktop and Laptop assembly
- Weekly and Monthly inventory of all IT equipment’s
- Interaction with GFS from other countries to resolve common issues
- Monitoring of IDF / MDF rooms for LAN connection issues
- HP Philippines – KRAFT Foods Philippines Global Field Support Philippines
Education
Associate of Science - Information And Communication Technology
International Electronics And Technical Institute
Makati City 04.2001 -
Skills
Video conferencing
Online event management
Live event production
Remote support
Signal troubleshooting
Certification
ITIL Foundation Certificate in IT Service Management v3
Timeline
DM Certified Engineer - DM NVX - DMC-E-NVX, Crestron Electronics
02-2025
ITIL Foundation Certificate in IT Service Management v3
11-2018
Senior Audio Visual Specialist
WHITE & CASE GLOBAL OPERATIONS CENTER (MANILA) LLP
10.2014 - 06.2024
Supervisor Audio Visual Support
White & Case Global Operations Center Manila LLP
10.2014 - Current
IT Support
TRI-DIMENXION TECHNOLOGIES INC.
10.2013 - 09.2014
End-user Computing Support
TECH CARE IT SERVICES
03.2013 - 10.2013
ACCENT MICRO TECHNOLOGIES INC.
01.2013 - 02.2013
ACCENT MICRO TECHNOLOGIES INC.
05.2008 - 01.2013
Associate of Science - Information And Communication Technology
International Electronics And Technical Institute
04.2001 -
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