Fredelle Ron Macias
Digos City
Summary
Proven track record in enhancing customer satisfaction and streamlining merchandise management at IGlobalConnect. Skilled in critical thinking and active listening, consistently ensuring quality and efficiency. Demonstrated ability to improve workflow and safety in fast-paced environments, leveraging customer service expertise and a keen eye for detail to exceed employer expectations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
IGlobalConnect
08.2022 - 01.2025
- Organized merchandise in designated areas to maintain orderliness.
- Inspected items for quality and accuracy before packaging.
- Reported any discrepancies or damages to supervisor for resolution.
Checker
Far East Noble House Incorporated
02.2020 - 02.2020
- Organized merchandise in designated areas to maintain orderliness.
- Inspected items for quality and accuracy before packaging.
- Reported any discrepancies or damages to supervisor for resolution.
Factory Worker
Yamada Technology Corporation
04.2017 - 02.2020
- Sorted and organized materials to facilitate easy access.
- Loaded and unloaded materials to ensure smooth workflow.
- Inspected products for quality and reported any defects.
- Operated machinery to assist in production line tasks.
- Conducted routine maintenance on equipment to maintain good condition.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
Factory Worker
Nakayama Technology Corporation
06.2012 - 05.2014
- Sorted and organized materials to facilitate easy access.
- Loaded and unloaded materials to ensure smooth workflow.
- Inspected products for quality and reported any defects.
- Operated machinery to assist in production line tasks.
- Conducted routine maintenance on equipment to maintain good condition.
- Used equipment properly to avoid workplace hazards or injuries.
Education
2 Year Information Technology
Adventure College of Technology And Sciences, Inco
Digos City, Davao Del Sur03.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Customer satisfaction measurement
Timeline
Customer Service Representative
IGlobalConnect
08.2022 - 01.2025
Checker
Far East Noble House Incorporated
02.2020 - 02.2020
Factory Worker
Yamada Technology Corporation
04.2017 - 02.2020
Factory Worker
Nakayama Technology Corporation
06.2012 - 05.2014
2 Year Information Technology
Adventure College of Technology And Sciences, Inco
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