Freddie Radion
Customer Service & Technical Support Representative
Baguio City, Province of Benguet
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
Teleperformance
08.2022 - 10.2023
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Factory Quality Control Inspector
DF Tech
07.2014 - 06.2020
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Followed standard operating procedures for inspections and tests.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Appointment Setter
Cristina Fayawan
09.2013 - 06.2014
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Resolved customer problems and complaints.
Customer Service Representative
SynerG Outsourcing Inc.
07.2012 - 08.2013
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Lepanto National High School
Lepanto Mankayan, Province Of Benguet 06.2005 - 04.2009
BSHRM
University Of Baguio
Baguio City, Province Of Benguet, Philippines2009
Skills
Technical issues analysis
undefinedTimeline
Technical Support Representative
Teleperformance
08.2022 - 10.2023
Factory Quality Control Inspector
DF Tech
07.2014 - 06.2020
Appointment Setter
Cristina Fayawan
09.2013 - 06.2014
Customer Service Representative
SynerG Outsourcing Inc.
07.2012 - 08.2013
High School Diploma -
Lepanto National High School
06.2005 - 04.2009
BSHRM
University Of Baguio
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance