Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fredah Mae Alexis Quicoy

Kidapawan City,

Summary

Thorough team contributor with strong organizational capabilities with proven ability to quickly adapt to new environments. Experienced in handling numerous customer interactions at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines, ready and as eager to contribute to your team's success and to help your team achieve company goals.

Overview

1
1
year of professional experience

Work History

Tier 1 Technical Support for Google

Alorica Davao
12.2023 - 05.2025
  • Provided technical assistance and support to European and American customers via phone, email, and chat.
  • Diagnosed, troubleshooted, and resolved customers' technical issues with company's products.
  • Documented customer's interaction in a very detailed manner all while ensuring to meet the company and the account's standard in customer service and quality assurance.
  • Collaborated with internal teams to drive customer satisfaction and product improvement.
  • Managed high levels of call flow and responded to technical support needs.

Education

Bachelor of Science - Business Administration Major in Marketing Mngt

University of Southern Mindanao
Kabacan, Province Of Cotabato, Philippines
06.2023

Accountancy - Business and Management (ABM)

Colegio De Kidapawan - Senior High School Department
Kidapawan, Province Of Cotabato, Philippines
03.2019

Skills

  • Customer Service
  • Effective Communication
  • Technical Writing
  • Microsoft Word
  • Microsoft Excel
  • Powerpoint
  • Time Management
  • Management skills
  • Problem-Solving
  • Multitasking
  • Critical thinking skills
  • Teamwork
  • Active Listening

Timeline

Tier 1 Technical Support for Google

Alorica Davao
12.2023 - 05.2025

Bachelor of Science - Business Administration Major in Marketing Mngt

University of Southern Mindanao

Accountancy - Business and Management (ABM)

Colegio De Kidapawan - Senior High School Department

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Fredah Mae Alexis Quicoy