Frecylyn Asuncion

1. Project Planning and Initiation

• Define Project Objectives: Collaborate with stakeholders to set clear goals, deliverables, and success criteria.
• Develop Project Plan: Create detailed timelines, budgets, resource allocation, and risk management strategies.
• Risk Assessment: Identify potential risks early and implement mitigation strategies to prevent disruptions.

2. Resource and Team Management

• Team Coordination: Build and lead skilled teams, assigning responsibilities based on expertise and availability.
• Resource Allocation: Ensure resources (personnel, tools, budget) are allocated efficiently to meet project needs.
• Schedule Management: Monitor progress and adjust schedules as necessary to meet project deadlines.

3. Communication and Stakeholder Management

• Stakeholder Liaison: Act as the primary point of contact between clients, team members, and senior management.
• Reporting: Provide timely updates on progress, risks, and any changes to the project plan.
• Conflict Resolution: Address issues promptly to minimize impact on timelines and project quality.

4. Budget and Financial Oversight

• Budget Control: Develop and manage the project budget, ensuring expenses align with the plan.
• Cost Monitoring: Track and report on spending to ensure financial goals are met.
• Adjustments: Make necessary budget adjustments as challenges arise.

5. Quality Control and Deliverables

• Maintain Quality Standards: Ensure deliverables meet client expectations and agreed-upon standards.
• Review Process: Oversee the approval process for project milestones and deliverables.
• Continuous Improvement: Apply lessons learned to refine processes and enhance project outcomes.

6. Risk and Issue Management

• Risk Monitoring: Continuously assess and mitigate risks throughout the project lifecycle.
• Problem-Solving: Resolve challenges quickly to ensure minimal disruption.
• Escalation: Escalate unresolved issues to senior management when necessary.

7. Project Closure

• Final Deliverables: Ensure all deliverables are completed, approved, and handed over to clients.
• Post-Project Evaluation: Assess project success in terms of objectives, client satisfaction, and team performance.
• Documentation: Finalize and archive project documentation for future reference and continuous improvement.

8. Reporting and Documentation

• Track Progress: Use tools like ClickUp, BuilderTrend, and HubSpot to monitor milestones and team performance.

Executive Reporting: Provide regular updates to upper management and key stakeholders on project status.

• Oversaw multiple projects and clients simultaneously, ensuring seamless execution across diverse teams and timelines.
• Developed project schedules aligned with client requirements while maintaining adherence to budget constraints.
• Assigned tasks to external suppliers, monitored project progress, and ensured timely follow-ups.
• Responded promptly to client inquiries, fostering clear and effective communication throughout the project lifecycle.
• Consistently delivered high-quality projects on schedule, meeting or exceeding client expectations.

1. Email Marketing & Lead Generation

• Developed and executed email campaigns targeting potential clients, offering a free infographic to attract leads and ultimately convert them into paying customers.
• Created email templates in Copper to streamline this process.
• Built partnerships and sourced leads using BuzzStream.

2. Project Management

• Coordinated with clients to gather materials for infographic production.
• Created and assigned tickets to the design and animation teams, ensuring they met client specifications.
• Maintained consistent communication with the design team throughout the project lifecycle to ensure timely delivery.
• Performed quality checks on completed infographics before submitting them to clients.

3. Customer Service

• Ensured constant communication with clients, providing regular updates on their infographic requests.
• Measured client satisfaction (CSAT) and encouraged feedback on platforms such as TrustPilot and Capterra.

4. Fiverr Order Management

• Managed and completed orders through Fiverr, ensuring timely and quality delivery.

Worked for a Channel Manager company affiliated with various booking platforms, including Booking.com, Expedia, Airbnb, Google, and HomeAway. My role involved collaborating directly with U.S. clients and counterparts to ensure optimal management of our clients' vacation rental properties. I focused on maintaining high content scores and maximizing revenue, successfully managing the company’s largest client account.

Key Responsibilities:

• Created and maintained distribution lists for assigned accounts.
• Managed property listings across multiple channels to maximize revenue.
• Prepared and delivered detailed end-of-week reports to clients.
• Conducted client success meetings to discuss performance and strategy.
• Facilitated meetings with U.S. counterparts to ensure alignment on policies and processes.

As an Operations Supervisor, I managed a team of 15-20 employees and reported directly to the Operations Manager. My role focused on ensuring team productivity, engagement, and job satisfaction. I actively participated in internal and external client calibrations and contributed to initiatives aimed at improving team performance and overall operations.

Key Responsibilities:

• Prepared performance reports for management.
• Identified and analyzed behavioral gaps impacting team or site performance.
• Monitored and assessed both individual and team performance metrics.
• Optimized team performance through: Coaching, training, and real-time feedback.
  Overseeing quality and compliance within the team.
  Providing regular performance updates to team members.
  Managing attendance and schedule adherence.
  Addressing and resolving team conflicts and disputes.
• Provided phone support as needed to meet operational demands.
• Developed and executed action plans with consistent follow-through to achieve team goals.

• Reports directly to the Quality Assurance Senior Manager.
• Supervises Quality Assurance teams in Cebu and Manila.
• Monitors and evaluates site QA performance for both locations.
• Conducts data gathering, analysis, and reporting to track and improve QA outcomes.
• Develops, revises, and implements Quality Assurance guidelines.
• Represents QA in business-level client meetings with Philippine and U.S. counterparts.
• Facilitates internal and external calibrations with teams in the Philippines and U.S.
• Provides support to the Operations Department, including: Handling urgent report requests.
  Conducting urgent call reviews.
  Assisting with bonus calculations.

• Transaction and Call Monitoring: Ensures quality and compliance by evaluating customer interactions.
• Training Assistance and Support: Provides guidance and support during training sessions to enhance employee development.
• Administrative Tasks: Manages documentation, reporting, and other operational requirements.
• Management Support: Assists management in strategic planning, decision-making, and daily operations.

• Reported directly to an Operations Supervisor and handled customer calls for approximately six months.

• Reported directly to an Operations Supervisor and managed customer calls for two years.

• Researches and writes news reports for broadcast.
• Delivers live reports on local television.