Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Frea Mae Rondario

Kalibo Town, Province Of Aklan

Summary

Dynamic customer service professional with a proven track record at Iqor Ph, excelling in problem resolution and client relations. Leveraged critical thinking to enhance service delivery, resulting in improved customer satisfaction. Skilled in CRM systems and data entry, with a strong commitment to community engagement and effective communication.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Iqor Ph
Iloilo City, Province Of Iloilo, Philippines
02.2020 - 09.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM systems to track customer interactions and ensure accurate follow-up.
  • Processed orders, returns, and exchanges while adhering to company policies.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Analyzed customer feedback to identify areas for process improvement and efficiency gains.
  • Assisted in implementing new procedures that streamlined workflows and reduced response times.
  • Developed comprehensive knowledge of product offerings to enhance support capabilities.

Government Officer

Local Government
Malinao Aklan (Remote)
05.2018 - 01.2020
  • Developed and implemented community engagement initiatives to enhance citizen participation in local governance.
  • Analyzed policy impacts and provided recommendations to improve service delivery within the local government framework.
  • Coordinated interdepartmental meetings to streamline communication and ensure alignment on key projects and objectives.
  • Managed public outreach programs, increasing awareness of government services available to residents.
  • Prepared detailed reports on program outcomes, assisting leadership in data-driven decision-making processes.

Education

Bachelor of Science - Business Accountancy

Garcia College of Technology
Kalibo Town, Province Of Aklan, Philippines
04-2017

High School Diploma -

Marian High School
Kalibo Town, Province Of Aklan, Philippines
03-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Call center operations
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

Iqor Ph
02.2020 - 09.2022

Government Officer

Local Government
05.2018 - 01.2020

Bachelor of Science - Business Accountancy

Garcia College of Technology

High School Diploma -

Marian High School
Frea Mae Rondario