Fraulien Mae Mercader

• Led project and member onboarding, transitions, and process optimization, ensuring seamless integration into project assignments.
• Act as the primary escalation point for team member concerns, addressing project-specific and personal issues effectively.
• Prepared scorecard reports analyzing project trends, identifying issues, and recommending areas for improvement.
• Conducted team training sessions and monitored professional growth through monthly one-on-one catch-ups and evaluations, setting clear resource objectives.
• Tasked as a hiring manager (doing technical & final interviews, job offer confirmations) for prospective company hires, contributing to talent acquisition and team growth.
• Assigned Cebu POC for the Project Management team for any internal company policy reminders and office visit / event arrangements
• Develop project and resource estimations, ensuring optimal manpower and resource alignment for successful project execution.
• Reduce team internal turnaround time while maintaining high retention rates and team satisfaction rankings.

Multilingual Production Team (Mar 2023 – Oct 2024)

• Supervised a team of 9 members, including tenured professionals and interns, ensuring effective collaboration and performance.
• Led and closely monitored the team's work on 7 luxury client projects covering from beauty, fashion and automotive ensuring quality deliverables to the client.
• Managed sales quotations for monthly client billings and to ensure projects adhered to the correct budget
• Spearheaded the documentation of the complaint management process for the Project Management team, improving operational efficiency and quality approach for the client

Global Delivery Team (Nov 2024 – Jan 2025)

• Appointed Global Delivery Manager (Officer-In-Charge) overseeing 24 diverse luxury brands from beauty, fashion,etc with 22 Project Managers (3 of which are Lead PMs directly reporting to me)
• Responsibilities included coordinating with cross-functional managers and directors on internal and project-specific arrangements, resource planning, client engagements, and team performance.
• Assigned to prepare data for KPI checking and proper team resource management

Technical Ecommerce Team (Feb 2025 - Present)

• Currently, leading a team composed of 7 Project Managers for an ecommerce project of a family owned luxury beauty products
• Ensure alignment to counterparts on project campaigns and project deliverables are of quality
• Coordinate with cross-functional team consultations for any project optimizations and process improvements prior to any change executions
• Lead weekly and bi-monthly meetings respective to the projects status and/or team management updates

• Worked as Subject Matter Expert on specific scopes (e.g. Local Keyword Study, Translation-Copywriting, Localization projects) and appointed as point of contact on several brands and scopes
• Led knowledge transfer initiatives and internal trainings on project processes; provided mentorship and support to junior team members, fostering growth and ensuring alignment with best practices.
• Lead weekly meetings and client calls to ensure regular communication and reporting of project progress
• Drove client engagement and expanded project opportunities by coordinating successful localization Go-Lives, ensuring seamless delivery and strengthening client relationships.
• Optimized project trackers both internal and client for better organization of requests' details in a timely manner
• Produced documentation on project processes for easier transitions and track project's progress
• Create reports for internal project presentations and team management related discussions
• Appointed as Officer-in-Charge of a 6-member team, providing strategic guidance, tracking individual career progression, and fostering a culture of growth and accountability

• Managed daily operational tasks assigned on respective Translation-Localization projects
• Collaborated with different stakeholders to ensure seamless high quality deliveries
• Maintenance of project and other internal trackers
• Provided support on senior team members on designated tasks
• Coordinated with client's requests and concerns to provide best quality outputs

Program Manager | Business Operations – Reporting Team (Aug – Oct 2019)

• Developed and executed activities related to end-to-end project
• Proactively monitored, managed and reported on execution of deliverables
• Coordinated business operations reporting-related matters with stakeholders
• Validated and released end-to-end reports to respective teams
• Enhanced procedures and strategies towards creation of outputs

Functional Application Developer (Oct 2019 – Sept 2020)

• Designed, built, configured and tested applications to meet business process and application requirements
• Engaged communication towards both the technical team and the business
• Worked as a Subject Matter Expert on certain tasks that require further logical and problem-solving skills
• Supported on working tickets that implement management solution and applied analytical skills
• Fixed bugs and retest newly created fixes