Franz Ray Sescon
Makati
Summary
Recently finished Data Analytics course. Experienced and energetic professional with over 7 years of experience in customer service and Mortgage/Loans process seeking an opportunity to maximize potential and skills. Dedicated Analyst, with a background of processing loans up to millions of dollars with accuracy and following the guidelines.
Overview
5
5
years of professional experience
Work History
Collateral Servicing Specialist III
JP Morgan Chase & Co.
01.2024 - Current
- Reviewed more than 50 cases daily, identifying discrepancies or inaccuracies that could impact client relationships or business operations.
- Cite exceptions for missing documents for Market/Business Relations manager to be aware that there are discrepancies on sent documents.
- Elevated client satisfaction levels by delivering high-quality document reviews within tight deadlines, consistently meeting or exceeding expectations while maintaining 100% quality score.
- Improved turnaround time for document processing by prioritizing tasks according to urgency and project deadlines.
- Enhanced collateral valuations by conducting thorough research and analysis on various assets.
Loan Servicing Specialist III
JP Morgan Chase & Co.
06.2022 - 12.2023
- Process Payoff request, check loan terms, conditions and documents
- Calculate borrower's tax in accordance to accrual base
- Process loans with 2 hours SLA from time of created case up to sending statement
- Process loan payments with 100% accuracy
- Collaborate with Stateside team and Bangalore team for loan allocation, process attestation, procedure updates and automation
Senior Specialist I (Closing Disclosure Analyst)
JP Morgan Chase & Co.
05.2021 - 05.2022
- Reviewing and processing mortgage loan documents before approving them for closing
- Monitor and update various system records and credit website
- Work with underwriting department and communicate with external and internal colleagues to resolve issues and discrepancies
Technical Support Representative
Sykes Asia, Inc. - Google
01.2019 - 01.2021
- Providing excellent customer service to customers while troubleshooting their devices via phone/email
- Testing the resolution by doing an outbound call to ensure issues are resolved
Education
Data Analytics Course -
Coursera
08.2023 - 05.2023
Skills
SQL
Microsoft Excel
Analytical Skills
Multitasking Skills
Ability to Work Under Pressure
Critical Thinking
Loan Servicing Experience
Mortgage Loan Processing
Details
193 5 29th Ave East Rembo, Makati, 1216, Philippines, 09052181160, prans.sescon@gmail.com, 01/25/1995
References
Charles Paz, JP Morgan Chase & Co., charles.paJ@chase.com, 0998989299D
Timeline
Collateral Servicing Specialist III
JP Morgan Chase & Co.
01.2024 - Current
Data Analytics Course -
Coursera
08.2023 - 05.2023
Loan Servicing Specialist III
JP Morgan Chase & Co.
06.2022 - 12.2023
Senior Specialist I (Closing Disclosure Analyst)
JP Morgan Chase & Co.
05.2021 - 05.2022
Technical Support Representative
Sykes Asia, Inc. - Google
01.2019 - 01.2021
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
COREY L MOSLEYCOREY L MOSLEY
Security Project Manager and Scrum Master at JP Morgan ChaseSecurity Project Manager and Scrum Master at JP Morgan Chase