Hi, I’m
Franziska Wildhaber
Pasig, Metro Manila
Summary
Proven achiever with extensive experience at Swisscom (Schweiz) AG, adept in enhancing sales through expert customer service and creating impactful learning content. Excelled in complex problem-solving and collaboration, boosting sales KPIs and fostering positive workplace culture. Always ensuring high-quality client interactions and support.
Overview
6
years of professional experience
Work History
Swisscom (Schweiz) AG
Management Support Assistant
04.2022 - 08.2023
Job overview
- Created various learning contents based on new products and processes for our salespersons in german and english
- Developed and published an intern monthly newsletter, stating numbers in view of sales target achievements and general highlights
- Wrote a wide variety of public articles for our sales management in german and english
- Compiled weekly evaluation and tracking of sales KPI's
- Prepared comprehensive reports for management review, enabling informed decision-making processes
- Assisted with human resources tasks such as recruitment, salary negotiations, company expenses management and more
- Scheduled meetings efficiently using calendar management tools ensuring no conflicts or scheduling errors occurred
- Organized company events, fostering a positive workplace culture and boosting employee morale
- Created visually appealing presentations that supported executive communications both internally and externally
Swisscom (Schweiz) AG
Sales Assistant
02.2019 - 04.2022
Job overview
- Ensured attractive sales advertisement around and inside the store, creating chalkboards and Flyers based on current promotions
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Increased sales by building strong customer relationships and providing excellent service
- Met and exceeded sales targets consistently, contributing to overall team success
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals
- Managed efficient cash register operations
Kreis AG Gastro- Und Hotelbedarf
Quotation Specialist
10.2017 - 06.2018
Job overview
- Managed high-volume quote requests while maintaining attention to detail and accuracy in all communications with clients.
- Developed customized solutions for clients to meet unique project requirements while maintaining profitability goals.
- Expedited response times to client inquiries by prioritizing tasks and effectively managing workload.
- Assisted sales team in closing deals by providing comprehensive support throughout the quotation process.
Education
Wirtschaftsschule KV ChurChur Switzerland
Eidgenössisches Fachzeugnis EFZ from Economics
04.2001
Skills
Transcriptions
Excellent Written and Verbal Communication
Sales expertise
Complex Problem-Solving
Microsoft applications proficiency
Creativity
Honest and Dependable
Timeline
Management Support Assistant
Swisscom (Schweiz) AG
04.2022 - 08.2023
Sales Assistant
Swisscom (Schweiz) AG
02.2019 - 04.2022
Quotation Specialist
Kreis AG Gastro- Und Hotelbedarf
10.2017 - 06.2018
Wirtschaftsschule KV Chur
Eidgenössisches Fachzeugnis EFZ from Economics
04.2001