Franklin Macasling
Project Manager
Quezon City
Summary
Resourceful Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
21
21
years of professional experience
1
1
Certification
1
1
Language
Work History
Project Manager, PMO
360degreess Systems Corporation, Inc.
Makati City
05.2013 - Current
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
Direct Sales Supervisor
Wi-Tribe Telecoms, Inc
Makati City
01.2010 - 03.2013
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Performed supplier risk evaluations and supported regulatory inspections.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Developed and enforced policies and procedures for compliance with company policies.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Designated Area Management
- Management of Personnel
- Recruitment
Sales Shop Representative
Wi-Tribe Telecoms, Inc
Makati City
01.2010 - 11.2010
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Care Officer
Smart Communications Inc
Makati City
01.2004 - 01.2008
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Offered free products or services to pacify irate or unsatisfied customers.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Technical Point Person
- Validation Officer
- Junior Manager
Sales Representative
Toyota Quezon Avenue
Quezon City
01.2003 - 03.2004
- Generated new leads through networking and attending industry events.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Career Service Professional -
Civil Service Commission
Batasan Pambansa Complex. Diliman. Quezon City. 06.2002 - 2002.06
Bachelor of Secondary Education - Major in Library Science
University of Santo Tomas
Sampaloc. Manila 04.1997 - 2002.05
High School Diploma -
University of Santo Tomas
Sampaloc. Manila 04.1993 - 1997.03
Skills
Project planning and development
Certification
CSO - Certified Safety Officer
Timeline
CSO - Certified Safety Officer
06-2017
Project Manager, PMO
360degreess Systems Corporation, Inc.
05.2013 - Current
Direct Sales Supervisor
Wi-Tribe Telecoms, Inc
01.2010 - 03.2013
Sales Shop Representative
Wi-Tribe Telecoms, Inc
01.2010 - 11.2010
Customer Care Officer
Smart Communications Inc
01.2004 - 01.2008
Sales Representative
Toyota Quezon Avenue
01.2003 - 03.2004
Career Service Professional -
Civil Service Commission
06.2002 - 2002.06
Bachelor of Secondary Education - Major in Library Science
University of Santo Tomas
04.1997 - 2002.05
High School Diploma -
University of Santo Tomas
04.1993 - 1997.03
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