Frankie Samantha Hicban
Customer Service Representative
Angeles City
Summary
Encouraging the work environment to be light and easy that helps the business and analytical problem-solver with the skill for leadership. Proficient in decision-making skills and paying attention to every detail on improvements that impact company's success. Dedicated to be trained and seeks for knowledge that could help career growth. Looking forward on having a full-time position that offers professional challenges.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Customer Service Representative
Concentrix
Angeles City
01.2023 - Current
- Provides excellent and high quality customer service.
- Making sure all of the issues are resolved on every call at minimal amount of time.
- Maintained customer satisfaction and going above and beyond which focuses on every needs.
Model Ambassador
Core Virtual Mall
Angeles City
10.2022 - 01.2023
- Showcasing high quality yet affordable clothes made from our very own brand
- Provides easy access on shopping online
- Having a good engagement with our consumers through social media platforms
Education
K-12 Curriculum Graduate - Technical Vocational Livelihood Track
Systems Plus College Foundation
Sta Isabel Building, Balibago, Angeles, Pampanga 06.2019 - 02.2021
Junior High School Graduate -
Angeles City National High School
4HXH+RH7, Arayat Blvd, Angeles, Pampanga 06.2015 - 03.2019
Skills
Adaptable to changes
Certification
Top 2 achiever on overall grade 11 class school year 2019
Programs
Leadership Training for Student Supreme Government (2018)
School level Leadership Training (2017)
Girl Scout of the Philippines Division training (2017)
Character Reference
Jordan Bautista (Senior Supervisor at CVM)
Jordanbautisa@gmail.com
+639175449094
Mark Genesis Oregas (Faculty Member at ACNHS)
Oregasmarkgenesis@gmail.com
09051760049
Timeline
Academic Excellence, top of PD, PEH1, BP1
08-2023
Customer Service Representative
Concentrix
01.2023 - Current
Model Ambassador
Core Virtual Mall
10.2022 - 01.2023
Techvoc Skill competition (District Level) 1st runner up
09-2019
K-12 Curriculum Graduate - Technical Vocational Livelihood Track
Systems Plus College Foundation
06.2019 - 02.2021
Top 2 achiever on overall grade 11 class school year 2019
06-2019
Most Outstanding Student on Front Office Services Training
09-2017
School Level English Olympics 1st place winner
09-2015
Junior High School Graduate -
Angeles City National High School
06.2015 - 03.2019
Feature Writing winner, district and division level
09-2013
Editorial Writing Champion
07-2013
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