Frank Anthony Picardal
Virtual Assistant/ Customer Service Specialist
352 Mas Compound Sta. Maria Zamboanga City
Summary
Experienced virtual assistant with proficiency in administrative tasks, calendar management, and client communications. Skilled in handling emails, scheduling appointments, and organizing data efficiently. Proven ability to prioritize tasks, meet deadlines, and maintain confidentiality. Strong communication and problem-solving skills, with a keen attention to detail. Dedicated team player with a proactive approach to supporting organizational objectives.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Virtual Customer Service Representative
CREWBLOOM
07.2021 - 02.2024
- Respond promptly to customer inquiries via chat, providing accurate information and assistance.
- Identify and assess customers' needs, offering appropriate solutions and recommendations.
- Resolve customer complaints and issues efficiently and effectively, escalating to higher levels of support
when necessary - Document all interactions with customers accurately and comprehensively in our CRM system.
- Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Virtual Assistant
Rocket Station, Renterswarehouse
05.2021 - 01.2023
- Administrative Task :
- Process admin tasks assigned by clients or complete follow-up calls as instructed
- Research neighbor properties for neighbor letters
- Track all property status via CRM (investmentdominator) and G-sheets
- Getting listings from the county and following up on States that have no data
- Data scrubbing and skip-tracing from Reports USA
- Update the comps dashboard in Google Sheets
- Run comps for interested sellers
- Conduct a property advance research from County (deed record, tax value, taxes paid, etc)
Virtual Assistant
Rocket Station, Land Flipping Business
01.2021 - 04.2021
- Assist in marketing properties on Facebook, Craigslist, Zillow, and other sites
- Respond to inquiries and identify interested buyers
- Send details to the client once confirmed interested
- Creating online marketing campaigns (Tools used Canva.com, Google Earth Pro images, Techsmith
- Capture, Areavibes.com, Google Powerpoint)
Virtual Assistant Trainee
Rocket Station
12.2020 - 01.2021
- Real estate cold caller and appointment setter Followed a script-driven call flow and handled questions and objections Gauged seller motivation Inputted data into a Podio (CRM) form
- Real estate admin assistant Sourced leads and performed skip tracing Completed property research and comparative market analysis (comparables) Created basic spreadsheets using Google Sheets
- Basic social media admin Set up accounts for Facebook, Twitter, Instagram, and LinkedIn Created and posted content with and without Hootsuite Performed basic graphic design using Canva
- Property management customer service Managed basic maintenance work orders Addressed general inquiries and coordinated transactions via phone and email
Docusign Esignature Technical Support Specialist
Fusion Contact Center Solutions
07.2012 - 10.2020
- Provide exceptional support for our applications and associated services
- Work directly with customers to research, troubleshoot, and resolve document management issues in a timely manner
- Listens attentively to callers’ needs
- Document customer communications effectively in the support ticketing system; meeting company standards
- Provides accurate information and assists callers with basic inquiries and/or problems regarding direct bill accounts
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
- Box.com Cloud Storage Technical Support
- Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner
- Assist with incoming and outgoing customer calls
- Correspond with customers to resolve billing issues and queries
- Maintain quality database entry practices when completing regular database maintenance projects
- Documents unusual or problematic telephone calls in IV and route to corresponding department
Administrative Officer
AMA Computer College
01.2011 - 07.2011
- Attract new students across the School’s portfolio of programmes
- Publicise the strengths of the academic faculty
- Promote the profile of the School as a whole to external audiences .
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Updated reports, managed accounts, and generated reports for company database
Education
Bachelor of Science - Tourism Hospitality Management
Leyte Normal University
Tacloban City Philippines 01.2006 - 04.2010
Leyte National High School
Tacloban City Philippines 01.2002 - 04.2006
Skills
Call Center Operations
undefinedTimeline
Virtual Customer Service Representative
CREWBLOOM
07.2021 - 02.2024
Virtual Assistant
Rocket Station, Renterswarehouse
05.2021 - 01.2023
Virtual Assistant
Rocket Station, Land Flipping Business
01.2021 - 04.2021
Virtual Assistant Trainee
Rocket Station
12.2020 - 01.2021
Docusign Esignature Technical Support Specialist
Fusion Contact Center Solutions
07.2012 - 10.2020
Administrative Officer
AMA Computer College
01.2011 - 07.2011
Bachelor of Science - Tourism Hospitality Management
Leyte Normal University
01.2006 - 04.2010
Leyte National High School
01.2002 - 04.2006
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