Frank Lorenze Ventic
Cebu City,Philippines
Summary
Results-oriented HR Manager with expertise in compliance, employee relations, and organisational development. Utilised automation tools to optimise HR workflows and enhance performance management. Led initiatives in labour relations that drove organisational change while fostering an inclusive and engaged workforce.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Manager
Firstsource Solutions Limited Inc
Cebu
01.2023 - Current
- Partnered with leadership and cross-functional teams to embed engagement activities into broader HR strategy, strengthening employee morale and retention.
- Designed and executed comprehensive Engagement, CSR, and Inclusion & Diversity programs across Manila and Cebu, ensuring alignment with organizational culture and workforce needs.
- Planned and executed budgeted Engagement, CSR, and Inclusion & Diversity initiatives for and Cebu, using AI-enabled surveys to measure impact.
- Enhanced team performance through daily activity monitoring, team member mentoring, and utilisation of AI dashboards to identify performance trends.
- Monitored and analysed business performance, using analytics tools to pinpoint areas for improvement and implement data-driven adjustments with Power BI.
- Updated HR processes by reviewing documentation, incorporating stakeholder feedback, and collaborating with legal and compliance teams to streamline workflows.
- Ensured compliance with local, state, and federal laws, aligning with organisational standards and initiating integration of AI-driven compliance monitoring tools.
Human Resource Assistant Manager
Wipro Philippines Inc
Cebu
12.2020 - 01.2023
- Directed strategic HR support as primary point of contact for second-largest line of business at Wipro Philippines.
- Conducted comprehensive business reviews with managers across three accounts, aligning workforce strategy with business objectives through detailed hiring plans and attrition analysis.
- Oversaw HR operations as site HR point of contact from April 2022 to September 2022, facilitating communication between leadership and employees to address concerns and enhance engagement.
- Mentored new HR business partners, preparing them for roles and building team capability to improve overall HR support.
- Ensured compliance with labour laws and company policies by maintaining accurate employee and contract records while streamlining office activities for operational efficiency.
Human Resource Senior Executive
Wipro Philippines Inc
Cebu
04.2016 - 11.2020
- Reviewed and recommended policy updates to align HR practices with organisational goals.
- Supported employee relations for over 1200 employees.
- Facilitated administrative hearings for code of conduct violations, ensuring fair and compliant processes.
- Represented organisation at Dole/NLRC hearings.
- Provided weekly reports on attrition trends with recommendations to operations.
- Streamlined record-keeping processes to ensure accurate employee information.
- Facilitated discussions to gather employee feedback.
- Conducted induction sessions for new hires.
- Held one-on-one sessions with supervisors and agents.
- Championed background verification processes.
Human Resource Specialist
Teleperformance
Cebu
09.2014 - 04.2016
- Coordinated weekly HR reporting submissions to HR Manager and Director, enabling timely decision-making with accurate data insights.
- Supported attrition trend analysis, preparing insights and recommendations to strengthen retention strategies and workforce stability.
- Managed and maintained accurate records and data for over 201 employee folders, ensuring compliance with company policies and labor regulations.
- Prepared and delivered comprehensive reports on new hires, contributing to onboarding efficiency and workforce planning.
- Assisted in data analysis using RMS tools, improving accuracy and reliability of HR metrics and reporting outcomes.
- Monitored and maintained the 201 database, ensuring data integrity and accessibility for HR operations.
- Addressed employee relations cases and concerns, providing guidance and resolution in alignment with company policies.
- Facilitated New Hire Orientation (NHO) sessions, promoting effective onboarding and integration of new employees into organisation.
Scheduling Analyst
Teleperformance
Cebu
02.2012 - 09.2014
- Forecasted scheduling, headcount, and hiring needs based on weekly call trends to align with client requirements and inform them of the company's call capacity each week.
- Forecasted staffing needs, scheduled agents and new hires, analysed trends, employee attendance, and made real-time schedule adjustments to meet employee and management requirements.
- Analysed trends to predict long-term and short-term staffing needs, enabling proactive adjustments to workforce planning.
Mission Control Analyst
Teleperformance
Cebu
11.2010 - 12.2012
- Oversaw real-time queue to optimise workflow efficiency.
- Delivered real-time reports to clients regarding account status.
- Ensure Service Level and B2P is balanced.
- Managed multiple client accounts concurrently.
- Template Creation using Microsoft Excel.
Education
Bachelor of Science - Business Administration
University of San Jose Recoletos
Cebu City, Philippines04-2005
Skills
- Performance Management & Ratings Oversight
- Employee & Labor Relations
- Compliance Management
- Organizational Development & Change Management
- Workforce analytics
- Data management
- HR technology integration
- Lean Methodology & Process Improvement
- Strategic Problem-Solving & Decision-Making
- Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
- Civil Service Eligible (professional), 2023-01-01
- Certified Lean Six Sigma White Belt, 2023-02-01
Websites, Portfolios and Profiles
https://www.linkedin.com/in/frank-lorenze-ventic-7
Timeline
HR Manager
Firstsource Solutions Limited Inc
01.2023 - Current
Human Resource Assistant Manager
Wipro Philippines Inc
12.2020 - 01.2023
Human Resource Senior Executive
Wipro Philippines Inc
04.2016 - 11.2020
Human Resource Specialist
Teleperformance
09.2014 - 04.2016
Scheduling Analyst
Teleperformance
02.2012 - 09.2014
Mission Control Analyst
Teleperformance
11.2010 - 12.2012
Bachelor of Science - Business Administration
University of San Jose Recoletos