FRANEL GARCIA

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

• Oversees the end-to-end sales administration process of all assigned projects/functions such as but
• not limited to the following:
• Billing and Collection and Fully Paid accounts
• Sales Contract and Taxes
• Titles and Tax Declaration
• Project updates and initiatives

Specific Duties and Responsibilities:

1. Oversees the day-to-day operations of assigned project teams.

2. Manages project/operating deliverables in line with the standard processes and policies.

3. Tracks, maintains and analyzes reports submitted by the team members. Provide regular

reports/updates (including escalated project/operating issues) to Project Manager and Mancom.

4. Tracks, maintains and analyzes client’s data and requirements e.g. Salesforce, SAP, MyCustomer,

Service Menu, etc.

5. Responsible in ensuring Projects'/Operations' KRA are met, if not exceeded.

6. Ensures that work loads are distributed evenly and that motivation and performance levels are

maintained.

7. Supports team members in providing training and ensures that they have the necessary

knowledge and skills to effectively do the assigned tasks or job.

8. Has detailed knowledge of the company’s services, processes and policies.

9. Maintains open communication with the internal and external clients e.g. Brand, Sellers, Buyers,

Brand Executives, Project Managers, Internal Support Groups.

10. Responsible for ensuring that team members compliance to the Company Code of Conduct and

all Company Policies

11. Performs other tasks as may be require

• Overview or on the top of Documentation Assistants, monitoring and checking if all Contract to Sell, Deed of Absolute Sales etc. prepared and released on agreed timeline
• Prepares monthly report every end of the month for Manco purposes/assigned task/report
• Coordinates with other concerned team like (other groups, Brand Alveo for coordination or resolutions of accounts case, inquiry)
• Responsible for monitoring all the task/updates on the live monitoring of Documentation Assistants and on the system (My Customer Salesforce.

• Account Management officer, acting as liaison between the brand/RBG –Alveo, for the newly launched project & submission of the project technical requirements
• Prepares monthly report of the pending technical requirements and submit the same to Brand – Residential Business Group assigned in Alveo Land - Chief Financial Officer (CFO)
• Coordinates with Brand Project Development Group and Sales documentation for the frozen and resolutions of the accounts
• Overview or on the top of Quality Assurance releaser and Notice of Availability (NOA) team

• Ensure that rush requests for contract preparation (CTS/DOS/DOA/ACTS/DOC) are released to the concerned unit within the agreed commitment date
• Timely review and endorsement of accounts for contract preparation (In-house and bank financing accounts) CTS=2-3 working days from receipt of complete booking requirements, DOS= 2-3 working days from full payment/confirmation of Full Payment from B&C- ACTS/DOA/DOC=2-3 working days from receipt of approved requests
• Timely updating of accounts in the excel monitoring (within 1-2 days from receipt of docket/advise of fully paid accounts)
• Timely and accurate completion/ updating of work items in eSales and continuous clean up of old eSales work items
• Advance review of documents/ documentary requirements of accounts to fully pay based on Forecasted FP Report of TMD (at least 2 months before actual FP date)
• Ensure that all final sets of contracts are reviewed and checked prior to release to buyer for signature
• Ensure that e-sales work items are completed within 1-3 days from receipt of notification

• Prepares all the necessary documents of client pertaining to title transfer like Contract to Sell and Deed of Absolute Sale for fully paid accounts for all types of financing scheme.
• Maintains a comprehensive monitoring for those accounts under my direct assignment.
• Initiate the process for those accounts that are ready for turn-over of their property (includes the Notice to construct of the house) and ensures that the minimum requirements are met.
• Ensure the completeness of documents of newly booked account-Enroll accounts under my responsibility for their Credit Life Insurance. As well as assist those clients to seek for their insurance claims (in case of death).
• Coordinates with other departments concerning matter affecting delivery of works (Credit and Collection, Accounting, Treasury, Sales and Registration Departments).
• Contact agent, broker and the client for the compliance of additional requirements needed for loan take-out.