Summary
Overview
Work History
Education
Skills
Accomplishments
CO-CURRICULAR ACTIVITIES
Personal Background
Timeline
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FRANCO LUIS TRINIDAD

FRANCO LUIS TRINIDAD

SAN JUAN CITY

Summary

Knowledgeable Project Manager / Business Analyst with proven background in managing and optimizing platform operations. Successfully implemented strategic initiatives to enhance system performance and user experience. Demonstrated expertise in team leadership and project management, ensuring seamless collaboration and delivery of results.

Overview

9
9
years of professional experience

Work History

PLATFORM MANAGER

CIBI INFORMATION, INC.
06.2022 - 05.2025
  • Oversaw the integration of third-party tools and APIs into the platform, expanding its capabilities.
  • Enhanced user experience for platform customers through continuous improvement initiatives.
  • Collaborated with stakeholders to identify and address key platform challenges and opportunities.
  • Established performance metrics to track platform success and drive ongoing improvements.
  • Led customer support initiatives, addressing any concerns or issues promptly while maintaining high levels of satisfaction among users.
  • Facilitated effective communication between technical team members and non-technical stakeholders, bridging gaps in understanding across diverse functional areas.
  • Played a pivotal role in securing strategic partnerships that contributed significantly to overall business growth objectives.
  • Managed cross-functional teams to ensure timely delivery of platform updates and features.
  • Developed and executed strategic plans for platform growth, resulting in increased user adoption.
  • Coordinated with other departments to align production with customer requirements.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Collaborated closely with development teams to improve software functionality and stability.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.

RISK OFFICER / SHARED SERVICES OFFICER

UNIONBANK OF THE PHILIPPINES
11.2016 - 05.2022


  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Recommended approval of around 50 MSME loans in 5 years.
  • Performed annual account credit limit reviews and credit increase review requests from sales teams.
  • Used in-house application and Oracle to perform credit appraisals, document verification and loan approvals.
  • Supports the IT Development Team in creating an all-in-one MSME platform.

INTERN

COL FINANCIAL GROUP
06.2016 - 08.2016
  • -Assists the Business Development team in gathering data on the company’s competitors; compares the kinds of services they do that COL does not have.

Education

Bachelor of Science - Financial Management

DE LA SALLE UNIVERSITY
08-2016

KUMON MATH AND READING COMPLETER

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THE CODING SCHOOL

High School Diploma - undefined

COLEGIO SAN AGUSTIN-MAKATI
03.2008

Skills

  • Cross-functional team leadership
  • API integration
  • Documentation preparation
  • Process change documentation
  • Layout design
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Active listening
  • Quality control management
  • Manual testing
  • User acceptance testing

Accomplishments

  • Implemented the first direct API-to-API Integration with client through effectively helping on gathering of requirements, solving key issues, and creating proper documentation.
  • Resolved a key feature on a platform which led to renewal of client's partnership.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 8 in the development of Platform Customizations and API Integrations.

CO-CURRICULAR ACTIVITIES

2013-2016 SERVICES TEAM HEAD 2, DLSU SCOOP Conducted the following projects: Buy Back Books, Services including printing, posters, IDs, tarpaulins and miscellaneous. Participates in the semi-annual DLSU Job Expo by helping in printing their resumes 2015-2016 ASSISTANT VICE PRESIDENT FOR MARKETING-MAFIA Initiated the following projects; Marketing 101 and MaFIA FINspiration. Participated in six events of the organization wherein I was tasked to contact sponsors(media, cash or x-deals) to promote the events, and also made posters to promote the event.

Personal Background

Fluent in English and Filipino. Knowledgeable in Microsoft programs, Zoho Forms, Airtable, Zapier, Softr, ConvertAPI. Interests: swimming, singing, traveling and exercising. Open- minded, optimistic, and determined.

Timeline

PLATFORM MANAGER

CIBI INFORMATION, INC.
06.2022 - 05.2025

RISK OFFICER / SHARED SERVICES OFFICER

UNIONBANK OF THE PHILIPPINES
11.2016 - 05.2022

INTERN

COL FINANCIAL GROUP
06.2016 - 08.2016

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THE CODING SCHOOL

High School Diploma - undefined

COLEGIO SAN AGUSTIN-MAKATI

Bachelor of Science - Financial Management

DE LA SALLE UNIVERSITY

KUMON MATH AND READING COMPLETER

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FRANCO LUIS TRINIDAD