Franco Reyes Legaspi
IT MANAGER
Marilao
Summary
Skilled IT professional with years of experience supporting computers, networks, and software systems. Strong at troubleshooting technical issues, setting up hardware, and helping users with IT problems. Familiar with Windows, Office 365, basic networking, and cloud tools like AWS or Azure. Good at working with teams and explaining tech solutions in simple terms. Focused on keeping systems running smoothly and helping the business work better through technology.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
ICT Operations Manager
Reliasourcing Inc
03.2025 - Current
- Manages the day-to-day ICT Operations Department, including hardware, software, network, and systems/servers’ administration, infrastructure assets of the company, including but not limited to Fortinet Firewalls, Aruba and Ubiquiti switches and Access Points.
- Responsible for managing CCTV access and recordings, managing the Microsoft 365 licenses, security and policies, emailing system issuance for all onboarding and offboarding employees.
- Co-manages the workload of employees, tickets and must understand work prioritization.
- Ensure the smooth functioning of ICT Systems, Services and licensing management,
- Co-author ICT policies, documentation and implementation.
- Prepares reports & analysis on improvement areas as needed.
- Understands client and employee onboarding, offboarding and preparation.
- Recruit, train, and manage ICT Operations Specialists.
- Responsible for managing door access management and implementing the security policies as instructed.
- Monitor network infrastructure and system performance.
- Perform regular system audits, backups, and disaster recovery operations.
- Identify and address security vulnerabilities.
- Implement strategic solutions to enhance data security.
- Responsible for carrying out infrastructure asset changes based on the company or the management’s requirement.
- Engage with vendors and contractors for necessary products and services.
- Plan cost-effective technology solutions, as aligned with the company requirement
- Provide technical support and troubleshooting for hardware, software, and network issues during the escalated issues that come with complex technical challenges.
- Great understanding of ISO 9001, 27001.
- Required to work on-site daily, flexible hours arrangement.
- Reports to ICT Operations Director.
ICT Operations Supervisor
Reliasourcing Inc
01.2024 - 03.2025
- Supervision and support for all RSI’s ICT Operations’ hardware, software, platforms, workstation, and end-user support requests.
- Supervises all access requests, modification and revocation.
- Supervision of ICT Operations Specialist, prepares shifting schedule, manages teams' schedule (leaves, shift changes), reviews and approves timesheets.
- Management of workloads, tickets and must understand work prioritization.
- Coordinates with management team in any escalations.
- Lead, mentor, and manage a team of ICT Specialists.
- Assign tasks, monitor performance, and provide training and development opportunities.
- Understands client, and employee onboarding and offboarding.
- Provides ICT Specialists feedback, and overall assessment.
- Supports the Microsoft 365 licenses issuance, security and policies, and emailing system for all onboarding and offboarding employees.
- Responsible for managing door access and user management.
- Provide support in conducting maintenance schedules to ensure that assets are operating at highest capacity, and the infrastructure assets’ health is always checked.
ICT Specialist
Reliasourcing Inc
09.2023 - 01.2024
- Respond to user inquiries and provide technical support for hardware, software, and network issues.
- Troubleshoot and resolve technical problems in a timely manner.
- Assist users with the setup and configuration of ICT equipment and software via Intune MDM.
- Able to diagnose and troubleshoot and repair the workstation hardware and software.
- Able to diagnose and troubleshoot telephony / VOIP issues.
- Ability to understand incidents and security incidents, assess and respond accordingly.
- Resolve incidents. Escalate if necessary.
- Basic understanding of networking protocols and troubleshooting connectivity issues.
- Basic understanding of network and access security.
- Able to manage user access to all company systems.
Technical Support & System Administrator
Cdg Medical Depot
03.2021 - 04.2023
- Setting up and managing user accounts, permissions, and access rights.
- Providing training to users on new systems and software.
- Staying updated with the latest technologies and security threats.
- Working with other IT staff and departments to ensure smooth IT operations.
- Participating in project planning and implementation.
- Providing first-line technical support to users, addressing their questions, and resolving software and hardware issues.
- Troubleshooting and diagnosing system problems, identifying root causes, and implementing solutions.
- Documenting solutions and procedures for future reference.
Network & System Administrator
Itworkserv Solutions Inc
06.2014 - 03.2022
- Company Overview: Computer / Information Technology (Hardware)
- Managing and maintaining operating systems (Windows, Linux, Mac) and network infrastructure.
- Installing, configuring, and upgrading hardware and software.
- Ensuring system security, including firewalls, antivirus software, and access controls.
- Performing regular backups and disaster recovery planning.
- Monitoring system performance and troubleshooting issues.
- Diagnosing and resolving technical issues related to hardware, software, and network infrastructure
Jr. Digital Marketing Specialist
Wishbone Digital Group
10.2012 - 12.2013
- To attain relevant, high quality links
- To make sure that all links created are fully working and no broken links.
- To oversee the submission and syndication of clients’ sites and content to web directories.
- Understanding of various digital marketing channels, platforms, and strategies.
- Knowledge of paid advertising platforms and strategies.
- Understanding of SEO principles and best practices.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
Education
Bachelor Of Science in Entrepreneurial Management
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, PhilippinesBachelor Of Science in Computer Science
Asian Institute of Computer Studies
Bulacan, Province Of Bulacan, PhilippinesSkills
Hardware and software installation
Network administration
Windows administration
Server maintenance
Desktop troubleshooting
Server management
IT documentation
Configuration management
Device configuration
Email administration
Active directory
Firewall configuration
Linux administration
VPN configurations
Permissions and Access control
Network security
Cloud management
Firewall management
Network troubleshooting
Web security
Programming
IT service management
Accomplishments
- Accomplishments as ISO Internal Auditor (9001, 27001, 22301)
- Conducted internal audits across multiple departments to ensure compliance with ISO 9001 (Quality Management), ISO 27001 (Information Security Management), and ISO 22301 (Business Continuity Management) standards.
- Identified and reported non-conformities and areas for improvement, leading to a 20–30% increase in process efficiency and reduced audit findings over time.
- Developed and implemented corrective action plans, contributing to successful external audit certifications and zero major non-conformities.
- Facilitated awareness sessions and employee training on ISO standard requirements, boosting cross-functional compliance and audit readiness.
- Streamlined documentation and risk assessment processes, aligning with Annex SL structure and improving system integration across all three standards.
Certification
ISO 9001:2015 INTERNAL TRAINING
Timeline
ICT Operations Manager
Reliasourcing Inc
03.2025 - Current
Microsoft 365 Security Workshop for Administrators
12-2024
Microsoft 365 Productivity and Collaboration Workshop for Users
12-2024
Microsoft 365 Productivity and Collaboration Workshop for Administrators
12-2024
ISO 9001:2015 INTERNAL TRAINING
11-2024
ISO 9001:2015 AWARENESS TRAINING
10-2024
ICT Operations Supervisor
Reliasourcing Inc
01.2024 - 03.2025
ICT Specialist
Reliasourcing Inc
09.2023 - 01.2024
Technical Support & System Administrator
Cdg Medical Depot
03.2021 - 04.2023
Network & System Administrator
Itworkserv Solutions Inc
06.2014 - 03.2022
Jr. Digital Marketing Specialist
Wishbone Digital Group
10.2012 - 12.2013
Bachelor Of Science in Entrepreneurial Management
Polytechnic University of The Philippines
Bachelor Of Science in Computer Science
Asian Institute of Computer Studies
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