Francis Rico Donato

Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

• Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
• Streamlined recruitment processes, expediting the hiring of qualified candidates.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.

• Answered questions and assisted freelance translators with account- and payment-related inquiries.
• Managed a diverse portfolio of freelance translators, ensuring timely delivery of products and services to clients.
• Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
• Conducted regular reviews of vendor performance to maintain high service standards.
• Improved client satisfaction by quickly addressing and resolving service issues.
• Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.

• Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
• Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Facilitated successful hiring events, leading to numerous hires from diverse industries and backgrounds.

• Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
• Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
• Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
• Coordinated with multiple stakeholders to align on objectives and outcomes for large-scale facilitation projects.
• Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
• Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
• Streamlined event planning processes, resulting in smoother operations and positive participant feedback.

• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Reduced fraudulent claims by identifying inconsistencies and discrepancies in claimant statements.
• Streamlined reporting processes to ensure timely submission of detailed investigation reports to management and clients.
• Increased case resolution rates by conducting thorough insurance claim investigations.
• Maintained strict confidentiality, adhering to industry regulations and company policies when handling sensitive client information.