Francis Nichole Valencia

Dynamic Network Systems Administrator with a proven track record at Converge ICT Solutions, enhancing system reliability and user experience. Expert in server management and network security, I proactively reduced downtime and mentored junior staff, fostering collaboration and knowledge sharing within the team. Committed to integrating innovative technologies for continuous improvement.

Experienced with network configuration, system monitoring, and security protocols essential for maintaining efficient and secure networks. Utilizes skills in troubleshooting and problem-solving to ensure optimal network performance. Strong understanding of network infrastructure management and ability to adapt to changing technological environments.

• Supervised team of 12 staff members
• Documented ISO procedures and policies with the help of internal audit team which led to ISO certifications of the company
• Achieved Auto-Provisioning platform through effectively helping with SIT and UAT
• Interim Head of Systems Administration
• Resolved product issue through consumer testing
• Collaborated with different departments in the development of SingleOSS
• Provisioned Monitoring tools PRTG, Cacti for Internal servers monitoring
• 2024 - Leadership Awardee
• 2019 - 2025 Slayer rating yearly performance
• Routed network elements internally

H3CNE - R&S+

I prefer playing point guard, which I can control the game, I may not be the quickest on the court but my vision and control makes up for it. I pattern my game to Luka Doncic. Not the fastest and athletic but will still make an impact on the game