Francis Louie Caramoan
Bacoor Cavite
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundever
Alabang
04.2025 - 06.2025
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Selling Partner Support
Amazon.com
Pasay
04.2024 - 01.2025
- Responsible for providing assistance to Amazon's sellers (third-party sellers) who use the platform to sell products.
- This role involves helping sellers navigate the various tools and services offered by Amazon, resolving issues, and ensuring sellers have a positive experience.
Technical Support Representative
TTEC
Five eCom Center, 10th Floor Harbor Drive, Mall of Asia Complex Pasay City
11.2023 - 03.2024
- Provided clear and concise step-by-step technical support to guide clients.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Conducted tactical troubleshooting to identify faults.
Customer Service Associate
Amazon.com
Three E-Com Center, Block 22 Harbor Drive Cor. Bay Shore, Mall of Asia Complex
07.2023 - 10.2023
- Responded to customer emails, letters and phone calls within company's communication targets.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Built rapport with customers through courteous and professional communications.
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Travel Consultant
IGT Solutions
Alabang
07.2022 - 07.2023
- Chat/Email/Voice support: Agoda
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
Customer Service Representative
Convergys/Concentrix
SM Megamall, Bldg. C Doña Julia Vargas Ave, Ortigas Center, Mandaluyong
05.2018 - 07.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Customer Service Representative
Taskus
Imus, Cavite
03.2017 - 03.2018
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
Education
Undergraduate - BS Criminology
Our Lady of Lourdes Colleges Foundation
Daet, Camarines Norte, Philippines2011
Undergraduate - BS Nursing
Mabini Colleges
Daet, Camarines Norte, Philippines2006
Undergraduate - BS Marine Transportation
Mariners Polytechnic Colleges Foundation
Baras Canaman, Camarines, Sur, Philippines2005
Secondary level - Highschool
St. Francis Parochial School
Talisay,Camarines Norte, Philippines2004
Primary Level - Elementary
Talisay Central Elementary School
Talisay, Camarines Nito2000
Skills
- Active Listening
- Processing Payments
- Rapport Building
- Salesforce
- Technical Product Expertise
- Live Chat Management
- Customer Query Management
- Customer service
- Technical support
- Data entry
- Refunds processing
Additional Information
- Character References:
- Direk John Diaz, Workmate - 09275040446
- Jorell Bryan Tanael, Team Leader - 0966663356
- Billy Jowell Erestain, Training Specialist - 09158985074
References
References available upon request.
Timeline
Customer Service Representative
Foundever
04.2025 - 06.2025
Selling Partner Support
Amazon.com
04.2024 - 01.2025
Technical Support Representative
TTEC
11.2023 - 03.2024
Customer Service Associate
Amazon.com
07.2023 - 10.2023
Travel Consultant
IGT Solutions
07.2022 - 07.2023
Customer Service Representative
Convergys/Concentrix
05.2018 - 07.2022
Customer Service Representative
Taskus
03.2017 - 03.2018
Undergraduate - BS Criminology
Our Lady of Lourdes Colleges Foundation
Undergraduate - BS Nursing
Mabini Colleges
Undergraduate - BS Marine Transportation
Mariners Polytechnic Colleges Foundation
Secondary level - Highschool
St. Francis Parochial School
Primary Level - Elementary
Talisay Central Elementary School
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