Francis Kycle Pangilinan
Trainer
Sitio Malagayuma Barangay Balaoang, Paniqui Tarlac
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help representative excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
8
8
years of professional experience
Work History
Trainer
Alorica
09.2022 - Current
- Facilitate specific product knowledge
- Coaching representative
- Driving Performance of the Team
- Taking escalated calls
Expert/ Mentor
IQOR
03.2021 - 01.2022
- Answered and routed calls as appropriate
- Willing to work in a graveyard shift
- Always give a customer service satisfaction
- Good communication skills
Technical Support
IQOR
02.2019 - 02.2021
- Answered and routed calls as appropriate
- Willing to work in a graveyard shift
- Always give a customer service satisfaction
- Good communication skills
General Care
IQOR
12.2017 - 01.2019
- Answered and routed calls as appropriate
- •Willing to work in a graveyard shift
- Always give a customer service satisfaction
- Good communication skills
Customer Service Representative
Sutherland Global Services
10.2016 - 03.2017
- Answered and routed calls as appropriate
- Willing to work in a graveyard shift
- Always give a customer service satisfaction
- Good communication skills
Education
High School Diploma -
Tarlac National High School
29 Macabulos Dr, Tarlac City, Tarlac 04.2001 -
Primary -
Tarlac First Baptist Church School
01 Ramos St, Tarlac City Tarlac 04.2001 -
Skills
Gean Carl Mercado - Colleague
0920-483-1896
Jelie Anne Manalo - Supervisor
0992-243-0354
Oliver Oprecio - Manager
09260836699
Timeline
Trainer
Alorica
09.2022 - Current
Expert/ Mentor
IQOR
03.2021 - 01.2022
Technical Support
IQOR
02.2019 - 02.2021
General Care
IQOR
12.2017 - 01.2019
Customer Service Representative
Sutherland Global Services
10.2016 - 03.2017
High School Diploma -
Tarlac National High School
04.2001 -
Primary -
Tarlac First Baptist Church School
04.2001 -
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