Francis Khenth Mahusay
Silay City, Negros Occidental
Summary
Dynamic HR Employee Relations Officer handling Customer Service professional with proven expertise in fostering employee satisfaction and resolving customer complaints, significantly enhancing workplace culture and customer loyalty. Skilled in compliance monitoring and mentoring, adept at driving positive organizational change and employee relations enhancements.
Overview
6
6
years of professional experience
Work History
Human Resource Employee Relations Officer
Panasiatic Call Centers Bacolod
10.2023 - Current
- Promoted open dialogue among colleagues through the creation of forums or workshops focused on problem-solving techniques.
- Reviewed disciplinary actions recommended by managers, ensuring consistency across the organization.
- Provided guidance to employees regarding their rights under company policy or applicable laws during difficult situations.
- Enhanced employee satisfaction by developing and implementing effective employee relations policies.
- Streamlined communication channels between management and staff, fostering a collaborative work culture.
Customer Service Representative
IQOR Bacolod
06.2019 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor Of Science - Psychology - Cum Laude
Carlos Hilado Memorial State University
Talisay, City, Negros Occidental06.2023
TVL - Contact Center Services - With High Honors
Silay Institute
Silay City, Negros Occidental04.2019
Skills
- Coaching and mentoring
- Labor relations
- Workplace investigations
- Problem-solving abilities
- Active listening
- Effective communication
- Disciplinary action management
Timeline
Human Resource Employee Relations Officer
Panasiatic Call Centers Bacolod
10.2023 - Current
Customer Service Representative
IQOR Bacolod
06.2019 - 07.2022
Bachelor Of Science - Psychology - Cum Laude
Carlos Hilado Memorial State University
TVL - Contact Center Services - With High Honors
Silay Institute
Similar Profiles
GIRLIE AGONIAGIRLIE AGONIA
ADMIN MANAGER at PanAsiatic Call Centers, Inc.ADMIN MANAGER at PanAsiatic Call Centers, Inc.
Kimberly WeathersbyKimberly Weathersby
Customer Service Representative at U-Call Call CentersCustomer Service Representative at U-Call Call Centers
Christy Duck TaylorChristy Duck Taylor
Call Center Manager at TMS Call CentersCall Center Manager at TMS Call Centers