Francis Jan Pangilinan
Sta Ana
Arayat
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
CALL CENTER REPRESENTATIVE II
TELETECH CORP
Mexico
01.2017 - 08.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Attended telephone skills and program information training sessions to boost aptitude.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted customers by answering questions and responding to inquiries.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
MANUFACTURING/ MACHINE OPERATOR
CHILISIN ELECTRONICS CORP
HSINCHU HSIEN
06.2012 - 06.2015
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Manually set up machinery.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and operated various machine tools and jigs to produce precision parts.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained equipment performance by lubricating and cleaning components.
- Adjusted machines to increase productivity for runs.
- Maintained organized work area by cleaning and removing hazards.
- Assembled products according to changing daily work orders and specific customer needs.
MANUFACTURING/PRODUCTION ENGINEER
Hitachi Terminals Mechatronics Philippines Corporation
SUBIC FREEPORT ZONE
04.2009 - 05.2010
- Performs job functions consistent with the corporate vision and mission statement and core values of the company
- Creates E-Meister contents from production planning and content composition to scenario preparation, shooting, editing, and reproduction
- Submits to superior officers periodic reports summarizing personal activities undertaken and outputs generated
- Participates in the implementation of 5S in the workstation and complies with safety and ISO standards and specifications; participates in general assembly and work unit meetings process improvement activities, training programs, and other company undertakings including Family Council activities.
ASSEMBLER/OPERATOR
Hitachi Terminals Mechatronics Philippines Corporation
SUBIC BAY FREEPORT ZON
03.2007 - 03.2009
- Responsible in the assembly of high quality products thru conducting in-process inspection using checklist
- Assumes proper handling of parts to guarantee and attain a defect- free products and thus eliminating failure cost within the production area
- This aims to establish familiarities with the parts that the assembler is handling
- Produces products in accordance with the set tact time
- In order to attain the achieved delivery target
- To achieve sales
- Target Productivity and Efficiency
- Lessen Cost
- Compliance on proper handling of tools and equipment
- To eliminate line stoppage due to machine breakdown
- To speed up the production assembly process
- Follow procedures governing the assembly lines by using assembly manuals and adjustment standards that are in accordance with the required prescription of the production area
- Follows policies and company procedures as stated in the employee's handbook
- Performs line preparation in such as
- Picking necessary material which will be used for assembly
- Tools preparation required assembling parts
- Documents such as downtime sheets, tags and other material to be used for assembling.
Education
VOCATIONAL (SMAW) - SHIELDED METAL ARC WELDING (NCII)
TESDA
MAIMPIS, SAN FERNANDO, PAMPANGA 02.2019 - 08.2019
VOCATIONAL (ELECTRONICS) - ELECTRONICS PRODUCTS ASSEMBLY AND SERVICING
TESDA
MAIMPIS, CITY OF SANFERNANDO PAMPANGA 06.2015 - 12.2015
VOCATIONAL (CAREGIVER) - HOME HEALTH AIDE/ CAREGIVER TRAINING PROGRAM
CENTER FOR HEALTHCARE PROFESSIONS
CITY OF SAN FERNANDO PAMPANGA 10.2003 - 05.2004
High School Diploma -
UNIVERSITY OF THE ASSUMPTION
DELP PILAR, CITY OF SAN FERNANDO PAMPANGA 06.1999 - 03.2003
Skills
Good communication skills, observational, analytical skills and time management
undefinedAccomplishments
- I am a trustworthy person, hardworking, can work under pressure
- And willing to undergo different kinds of training
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
Timeline
VOCATIONAL (SMAW) - SHIELDED METAL ARC WELDING (NCII)
TESDA
02.2019 - 08.2019
CALL CENTER REPRESENTATIVE II
TELETECH CORP
01.2017 - 08.2018
VOCATIONAL (ELECTRONICS) - ELECTRONICS PRODUCTS ASSEMBLY AND SERVICING
TESDA
06.2015 - 12.2015
MANUFACTURING/ MACHINE OPERATOR
CHILISIN ELECTRONICS CORP
06.2012 - 06.2015
MANUFACTURING/PRODUCTION ENGINEER
Hitachi Terminals Mechatronics Philippines Corporation
04.2009 - 05.2010
ASSEMBLER/OPERATOR
Hitachi Terminals Mechatronics Philippines Corporation
03.2007 - 03.2009
VOCATIONAL (CAREGIVER) - HOME HEALTH AIDE/ CAREGIVER TRAINING PROGRAM
CENTER FOR HEALTHCARE PROFESSIONS
10.2003 - 05.2004
High School Diploma -
UNIVERSITY OF THE ASSUMPTION
06.1999 - 03.2003
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