FRANCIS B. IBABAO
RESTAURANT MANAGER
Manila
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
14
14
years of professional experience
Work History
RESTAURANT OPERATIONS OFFICER
SHANJON SPECIALTY FOODS INC.
Pasay City
10.2022 - Current
- Primarily responsible for the overall efficient operation and systematic flow of the stores
- Specifically ensures profitability while maintaining the set reputation/standards of the company
- Responsible for the business performance of the restaurant as well as maintaining the standard food, service, health and safety implementation of promotional strategies and other store events and activities.
RESTAURANT MANAGER
SHAKEYS PIZZA ASIA VENTURES INC.
Manila City
03.2020 - 08.2022
- Leads to ensure that the entire store is fully prepared and the store team is ready for the entire shift
- Ensures that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift
- Effectively implements local restaurant marketing programs to drive trials and create repeat business
- Conceptualizes and implements local and marketing programs that will reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits
- Increases the store’s average check by coaching, monitoring and recognizing Food Servers in executing salesmanship techniques such as suggestive selling and up-selling
RESTAURANT MANAGER
NOODLERAMA GROUP INC.
Quezon City
03.2018 - 02.2020
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Control operational costs and identify measures to cut waste
- Train new and current employees on proper customer service practices.
CAFÉ MANAGER
CAFÉ LIWAN
Dammam, Saudi Arabia
09.2015 - 09.2017
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
- Implemented cost saving measures to reduce operational costs and align with budget.
RESTAURANT MANAGER
DOMINOS PIZZA SINGAPORE PTE LTD
Singapore, Singapore
07.2013 - 07.2015
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maximized quality assurance by completing frequent line checks.
ASSISTANT MANAGER
BURGER KING SINGAPORE PTE LTD
Singapore, Singapore
06.2010 - 06.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science in Industrial Technology, Major in Food Technology -
Eulogio “Amang” Rodriguez Institute of Science and Technology (EARIST)
Sampaloc, Manila2-year Vocational Course - undefined
Eulogio “Amang” Rodriguez Institute of Science and Technology (EARIST)
Sampaloc, ManilaSkills
Strong written and oral communication skillsTeam working skillsStrong planning and organizational skillsProblem-solving ability
Business operations expertise
Passion for customer satisfaction
Cost-controls
Inventory control and record keeping
Timeline
RESTAURANT OPERATIONS OFFICER
SHANJON SPECIALTY FOODS INC.
10.2022 - Current
RESTAURANT MANAGER
SHAKEYS PIZZA ASIA VENTURES INC.
03.2020 - 08.2022
RESTAURANT MANAGER
NOODLERAMA GROUP INC.
03.2018 - 02.2020
CAFÉ MANAGER
CAFÉ LIWAN
09.2015 - 09.2017
RESTAURANT MANAGER
DOMINOS PIZZA SINGAPORE PTE LTD
07.2013 - 07.2015
ASSISTANT MANAGER
BURGER KING SINGAPORE PTE LTD
06.2010 - 06.2013
Bachelor of Science in Industrial Technology, Major in Food Technology -
Eulogio “Amang” Rodriguez Institute of Science and Technology (EARIST)
2-year Vocational Course - undefined
Eulogio “Amang” Rodriguez Institute of Science and Technology (EARIST)