Francis Glenn Baclayo
Davao City, Province Of Davao Del Sur
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Sales Associate
AT&T Mobility
01.2023 - 01.2025
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Technical Specialist
AT&T Broadband
01.2023 - 01.2025
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
Virtual Assistant
Upwork.com
08.2020 - 10.2023
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Customer Service Representative
TechStyle Fashion
03.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Undergrad - Aircraft Maintenance Technology
AISAT
Davao City, Province Of Davao Del Sur, PhilippinesSkills
- Sales goals attainment
- Customer engagement
- Communication skills
- Client retention strategies
- Positive and professional
- Customer service
- Technical troubleshooting
- Time management
Timeline
Sales Associate
AT&T Mobility
01.2023 - 01.2025
Technical Specialist
AT&T Broadband
01.2023 - 01.2025
Virtual Assistant
Upwork.com
08.2020 - 10.2023
Customer Service Representative
TechStyle Fashion
03.2018 - 06.2020
Undergrad - Aircraft Maintenance Technology
AISAT
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