Francis Emmanuel Mbei
Customer Service Representative
Marseille
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Representative
Telus
Manila
07.2019 - 12.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Provide technical assistance and answers to users questions , assisting customer by troubleshooting issues with phone network and modems
Education
GED -
National University Philippines
Manila Philippines 05.2019 - 06.2019
Skills
Technical Support
undefinedTimeline
Customer Service Representative
Telus
07.2019 - 12.2023
GED -
National University Philippines
05.2019 - 06.2019
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