Francisco Rojas
Technical Services Manager
Shanghai
Summary
Seasoned Data Center Engineer with diverse technical leadership experience, including roles as Value Chain and Incident Team Leader. Expertise in IT support, PowerShell/Bash scripting, and network issue analysis, complemented by a strong understanding of blockchain ecosystems. Seeking Technical Manager role to leverage 3 years of technical and team management experience.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Value Chain Team Leader
Total Risc Technologies Co, Ltd.
1 2024 - 4 2024
- Spearheaded cross-functional teams at Total Risc Technologies Co, Ltd., optimizing the end-to-end value chain processes to enhance operational efficiency and drive stakeholder value.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Created and managed project plans, timelines and budgets.
Incident Team Leader
Total Risc Technologies Co, Ltd.
11.2023 - 01.2024
- Spearheaded the Incident Response Team at Total Risc Technologies Co, Ltd., effectively managing the resolution of critical incidents, ensuring minimal downtime and adherence to SLAs, while continuously developing and refining incident management protocols to bolster system resilience.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Data Center Technician
GDS Shanghai
10.2022 - 10.2023
- Ensured optimal operation of data center infrastructure at GDS Shanghai by maintaining server hardware, troubleshooting network issues, and implementing upgrades to enhance system performance and reliability.
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Managed relationships with vendors and negotiated contracts to secure cost-effective solutions for the data center''s needs.
Data Center Engineer
Morgan Stanley
12.2022 - 09.2023
- Spearheaded the maintenance and optimization of data center operations at Morgan Stanley, ensuring robust infrastructure performance and high availability for critical financial services.
- Ensured compliance with industry standards and regulations by conducting thorough audits of data center operations.
- Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.
- Contributed to internal activities for overall process improvements, efficiencies and innovation.
Community Manager
Sinofy
03.2022 - 05.2022
- Managed a dynamic community channel, ensuring timely and accurate responses to member inquiries, fostering a supportive and engaged online environment.
Web 3.0 GameFi Support
Sinofy - Era7
03.2022 - 04.2022
- Monitored and resolved operational issues across diverse blockchain platforms, enhancing system reliability and user experience.
Marketing Analyst
NFTMe
12.2021 - 02.2022
- Develop and execute marketing campaigns across social media platforms, including Discord, Twitter, and Telegram, while aligning with financial objectives through effective budget management.
Technical Support Engineer
Wicresoft
05.2021 - 11.2021
- Delivered comprehensive IT support, ensuring optimal uptime for Premier and Modern users across varied time zones.
Education
Master of Science - Systems Engineering
Universidad Bicentenaria De Aragua
Maracay, Venezuela Current - 05.2024
International Trade & Economy - undefined
Liaoning Normal University
Shenyang, China Current - 05.2021
Lawyer - undefined
Universidad Bicentenaria de Aragua
Maracay, Venezuela Current - 05.2018
Certificate - undefined
HSK 4
Shenyang, China Current - 05.2021
Certificate - undefined
Solidity
Current - 05.2020
Skills
- Smart Contracts (Basic)
- Trouffle
- Azure Directory
- Customer Service
- Solidity
- Rave
- Microsoft Azure
- Microsoft Teams
- Microsoft Office
- Phyton
- Kali Linux
Employee Evaluation
Documentation And Reporting
Conflict Resolution
Call Center Operations
Sales expertise
Staff Training
Timeline
International Trade & Economy - undefined
Liaoning Normal University
Current - 05.2021
Lawyer - undefined
Universidad Bicentenaria de Aragua
Current - 05.2018
Certificate - undefined
HSK 4
Current - 05.2021
Certificate - undefined
Solidity
Current - 05.2020
Incident Team Leader
Total Risc Technologies Co, Ltd.
11.2023 - 01.2024
Data Center Engineer
Morgan Stanley
12.2022 - 09.2023
Data Center Technician
GDS Shanghai
10.2022 - 10.2023
Community Manager
Sinofy
03.2022 - 05.2022
Web 3.0 GameFi Support
Sinofy - Era7
03.2022 - 04.2022
Marketing Analyst
NFTMe
12.2021 - 02.2022
Technical Support Engineer
Wicresoft
05.2021 - 11.2021
Value Chain Team Leader
Total Risc Technologies Co, Ltd.
1 2024 - 4 2024
Master of Science - Systems Engineering
Universidad Bicentenaria De Aragua
Current - 05.2024