Francisco May-Ar
Tanza
Summary
Healthcare professional with a proven track record in patient coordination and support. Known for strong interpersonal skills, adept at navigating patient needs and streamlining processes. Effective collaborator who adapts seamlessly to evolving demands and prioritizes team success. Proficient in patient intake, scheduling, and ensuring a positive patient experience.
Overview
13
13
years of professional experience
Work History
New Patient Coordinator
My Sahay Global Inc - SEVA Med Care
Remote
04.2026 - Current
- Coordinated patient intake processes to ensure seamless onboarding experiences.
- Managed appointment scheduling, optimizing clinic workflow and patient access.
- Developed and maintained relationships with patients to enhance satisfaction and retention.
- Implemented electronic health record systems to streamline patient information management.
- Improved patient retention through attentive follow-up calls and personalized care plans.
Certified Vacation Planner - Inbound Sales
Royal Carribean Group
10.2023 - 03.2026
- CVP Inbound- Receiving inbound
- Assisting guest with their preferred Ship and Sail date provide best pricing base on the promotion available.
- Explain itineraries and required travel requirement needs for guest preferred sailing. Feedback to identify areas for service improvement.
- Answer other related to itinerary, travel requirement, amenities on board etc.
Retention Specialist
Alorica Philippines Inc.
08.2024 - 08.2025
- Telco Account - Receiving inbound and outbound calls.
- Developed customer engagement strategies to enhance loyalty and retention.
- Analyzed customer feedback to identify areas for service improvement.
- Resolved escalated issues by coordinating with various departments promptly.
- Re-established the customer's faith in the company by providing the best retention offers available.
Customer Service Representative
Ista Personnel Solutions Inc.
03.2024 - 07.2024
- Healthcare Account - Appointment Setter.
- Coordinated communication between patients and healthcare providers.
- Maintained accurate records of customer interactions and transactions.
- Managed appointment calendars to optimize scheduling efficiency.
- Verified patient insurance information before appointments.
- Assisted patients with questions regarding scheduling and procedures.
- Confirmed upcoming appointments through phone and email reminders.
- Maintained accurate records of patient interactions and appointments.
Customer Service Representative
Alorica Philippines Inc.
09.2023 - 02.2024
- Healthcare Account - Inbound/outbound calls from patients regarding their prescription availability, alternative medications, copays, or co-insurance, verifying insurance eligibility, and processing bill payments.
- Processed prescription orders accurately and efficiently in the pharmacy system.
- Collaborated with pharmacists to resolve medication-related issues for customers.
- Educated customers on proper medication usage and potential side effects.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Assisted customers with prescription inquiries and medication information.
- Responded to patient inquiries regarding insurance and billing processes.
Project Coordinator
Reinbrant Sign Services
05.2021 - 03.2023
- Project-based contract for the Ayala Tunnel Project.
- Request and review quotations, ensuring they are within the budget.
- Coordinated project schedules and timelines.
- Managed communication between contractors, suppliers, and project stakeholders efficiently.
- Assisted in preparing project documentation and reports for regulatory compliance reviews.
- Facilitated site meetings to ensure alignment on project goals and timelines.
- Monitored progress of construction activities to identify potential delays or issues promptly.
- Organized procurement of materials and supplies in accordance with project specifications.
- Supported the development of project budgets by tracking expenses and resource allocation.
Cost Estimator
Southtech Manufacturing Corp
10.2019 - 04.2021
- Analyzed cost data to prepare accurate project estimates.
- Collaborated with engineering teams to assess project requirements.
- Reviewed vendor quotes to ensure competitive pricing and quality.
- Developed cost reports for management review and decision-making.
- Utilized industry software to streamline estimating processes.
- Communicated with clients to clarify project specifications and needs.
- Maintained up-to-date knowledge of industry trends and materials costs.
- Conducted cost analysis and developed estimates for various construction projects.
- Maintained accurate records of all cost-estimating activities, including bid results and change orders.
- Reviewed completed projects against original budget projections to identify discrepancies or areas where improvement is needed.
- Prepared detailed quantity take-offs of material, labor, equipment, and subcontractor costs.
Account Executive / Cost Estimator
Reinbrant Sign Services
05.2013 - 04.2021
- Collaborate on projects and prospect clients, with the president of the company also acting as the operations manager.
- Prepare costing and formal quotations for clients.
- Prepares bidding documents for government projects, attends bidding when necessary, and visits site inspections from time to time.
- Major projects handled: NAIAX Expressway, Cavite-Laguna Expressway, and Clark International Airport.
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored proposals for diverse signage projects.
- Coordinated project timelines with clients and production teams.
- Conducted market research to identify emerging trends in signage solutions.
- Led negotiations to secure favorable terms with vendors and suppliers.
- Facilitated communication between clients and design teams for project clarity.
- Implemented strategies to enhance client engagement and service delivery.
- Maintained accurate records of all sales activities using CRM software systems.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Generated weekly reports on sales performance against targets for upper management review.
- Provided timely customer service support to resolve any issues quickly and efficiently.
Education
Bachelor of Entrepreneurial Management -
Taguig City University
01-2013
Skills
- Communication skills
- Administrative skills
- MS Office and Google Suite
- Retention offer development
- CRM software management
- Customer service experience
- Client interaction experience
- HIPAA compliance
- Patient scheduling
Timeline
New Patient Coordinator
My Sahay Global Inc - SEVA Med Care
04.2026 - Current
Retention Specialist
Alorica Philippines Inc.
08.2024 - 08.2025
Customer Service Representative
Ista Personnel Solutions Inc.
03.2024 - 07.2024
Certified Vacation Planner - Inbound Sales
Royal Carribean Group
10.2023 - 03.2026
Customer Service Representative
Alorica Philippines Inc.
09.2023 - 02.2024
Project Coordinator
Reinbrant Sign Services
05.2021 - 03.2023
Cost Estimator
Southtech Manufacturing Corp
10.2019 - 04.2021
Account Executive / Cost Estimator
Reinbrant Sign Services
05.2013 - 04.2021
Bachelor of Entrepreneurial Management -
Taguig City University
Disclaimer
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