FRANCISCO B. VELASCO

• Supported cloud security operations and ensured compliance across cloud infrastructure environments.
• Reviewed security findings, vulnerabilities, and compliance gaps to monitor posture.
• Assessed security risks by severity, impact, criticality, and exposure.
• Drove security remediation activities and track each item to closure.
• Validated remediation through configuration reviews, vulnerability scans, and supporting evidence.
• Collaborated with infrastructure and application compliance teams to resolve security issues and enhance overall security posture.
• Tested security control improvements and support user acceptance testing.
• Monitored recurring security issues and facilitated continuous control improvements to strengthen security measures.
• Provided technical guidance and share security knowledge with team members.

• Monitored monthly Microsoft security patch deployments and validations, ensuring timely updates and compliance via SCCM/MECM.
• Verified server compliance with security and enterprise standards pre- and post-patching, safeguarding system integrity.
• Completed server health checks and resolved issues before patch rollout.
• Helped reduce operational and security risk through proactive patch management, monitoring and remediation.

• Coordinated Windows OS workstation deployments across enterprise endpoints, ensuring seamless integration and functionality.
• Deployed monthly Microsoft security patches to workstation endpoints.
• Provided level 2 desktop and end-user support for resolution of workstation issues, enhancing user satisfaction.
• Tracked and resolved user support tickets in IT management system, improving response time and service quality. in IT management system Impulse for assignment.

Delivered application and infrastructure support for HR payroll system, ensuring reliable operations.

• Coordinated with vendors and internal teams to troubleshoot and resolve system issues, enhancing system stability.
• Monitored daily system operations, performed security audits and monthly Microsoft server patching, and supported SOX compliance reporting.
• Provided second-level IT support for incidents, service requests, and changes while meeting ITSM and SLA requirements.

Provided end user computing support for IT incidents and service requests

• Administered Active Directory, Windows desktop/laptop deployments, and software distribution using Microsoft SCCM.
• Supported endpoint security, patch management, and troubleshooting in collaboration with global IT teams and vendors.
• IS Support Analyst / Coordinator – Payroll Project

• Administered Active Directory and deployed software, troubleshooting server and network issues.
• Delivered remote technical support to ensure timely resolution and reliable IT operations.
• Resolved end-user incidents and service requests using phone, email, and self-service.
• Prioritised, escalated, and closed tickets while meeting SLA targets.

• Managed IT assets and executed infrastructure deployments, facilitating seamless branch integration.
• Coordinated internal teams and contractors to successfully complete infrastructure projects across multiple sites.
• Installed and configured servers, routers, switches, and network infrastructure to ensure optimal uptime.