Francisca Minguito
Operations Management
Cebu City
Summary
Experienced and results-driven professional with expertise in program leadership and development for non-profits. Proven track record in managing social enterprises, trauma-informed programs, and holistic support for individuals escaping human trafficking. Skilled in partnership building, case management, legal compliance, donor relations, and financial oversight. Adept at recruiting, mentoring, and developing staff to foster a high-performing team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Program Director
Dalangpanan Incorporated/International Sanctuary
Cebu City, Cebu City
06.2020 - 06.2024
- Program Development: Established and developed the Philippines Sanctuary branch, creating and implementing trauma-informed programs.
- Leadership & Operations: Directed program operations, ensuring compliance with local laws and effective day-to-day management.
- Budget & Financial Management: Planned and managed budgets, conducted financial reviews, and oversaw payroll and transactions.
- Recruitment & HR: Handled recruitment, hiring, and onboarding of staff; managed performance reviews, and addressed HR issues.
- Team Management: Mentored and led staff, fostering an inclusive and collaborative work environment.
- Community Engagement: Built partnerships and referral networks to support organizational goals.
- Staff Oversight: Supervised staff meetings, monitored attendance and performance, and ensured proper onboarding.
- Training Coordination: Developed and implemented training programs to enhance staff skills and performance.
Center Manager
Bloom Life Training Philippine Inc.
Cebu CIty, Cebu City
11.2016 - 01.2020
- Lead Operations: Oversee daily NGO center activities, ensuring effective service delivery and compliance with standards.
- Training & Development: Develop and deliver training programs for staff to enhance skills and performance. Trained beneficiaries of Hospitality Training.
- Employee Relations: Manage staff concerns, foster a collaborative work environment, and provide mentorship.
- Hiring & Interviewing: Handle recruitment processes, including interviewing and hiring for NGO roles.
- Facility Management: Ensure the center is clean, safe, and well-maintained.
- Database Management: Maintain accurate records of staff performance, attendance, and other key metrics.
- Orientation: Conduct comprehensive orientation for new staff and students on NGO policies and procedures.
- Communication: Act as a liaison between staff and leadership, providing updates on operational and staff issues.
Document Controller
Makati Development Corporation
Cebu CIty, Cebu City
07.2015 - 11.2016
- Checked accuracy and edited files such as contracts
- Reviewed and updated technical documents
- Filed documents in physical and digital records
- Retrieved files as requested by employees and clients
- Managed the flow of documentation within the organization and maintained confidentiality around sensitive information and terms of agreement.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
HR Assistant
Kudo Support Inc.
Cebu CIty, Cebu City
06.2014 - 12.2014
- Managed end-to-end recruitment, including processing applications, conducting qualifying exams, and updating candidate profiles.
- Contacted and scheduled interviews for applicants.
- Organized and maintained candidate resumes and records.
- Identified and implemented improvements in the recruitment process.
- Conducted initial interviews and represented the organization at job fairs.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
Psycho-social Training officer
Lihok Pilipina Foundation INC.
01.2014 - 06.2014
- Project Management: Scheduled and phased project activities, ensuring timely execution and alignment with goals.
- Budget Oversight: Developed and managed project budgets, ensuring efficient allocation of resources.
- Program Design: Created and led psychosocial programs and activities tailored for women and community needs.
- Training & Outreach: Trained community leaders and women in psychosocial interventions, enhancing community support capabilities.
- Field Visits & Documentation: Conducted field visits, documented progress, and prepared comprehensive reports.
- Reporting: Compiled and presented daily, quarterly, and monthly reports on program outcomes and activities.
- Professional Development: Attended seminars and participated in weekly meetings to stay updated on psychosocial interventions.
Sales and Training officer
Personal Collection
07.2013 - 12.2013
- Sales Growth: Drove branch sales growth through strategic dealer recruitment.
- Relationship Management: Built and maintained strong relationships with dealers.
- Fieldwork: Expanded dealer network through targeted fieldwork.
- Training & Development: Conducted in-store training programs and development activities.
- Coaching: Provided guidance to dealers on group management and dealership progression through personalized Heart-to-Heart discussions.
Education
Bachelor of Science in Psychology -
Cebu Institute of Technology
Skills
Interpersonal Skills
References
- Basiledes B. Jakosalem, Asst.Program Director/Admin, Dalangpanan Inc/International Sanctuary, 09491608884
- Ian Haigh, Pastor, C3 Church, 09063347482
- Hannah Cully & Gary Cully, General Manager, BloomAsia, gcully@parklands.qld.edu.au
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Director
Dalangpanan Incorporated/International Sanctuary
06.2020 - 06.2024
Center Manager
Bloom Life Training Philippine Inc.
11.2016 - 01.2020
Document Controller
Makati Development Corporation
07.2015 - 11.2016
HR Assistant
Kudo Support Inc.
06.2014 - 12.2014
Psycho-social Training officer
Lihok Pilipina Foundation INC.
01.2014 - 06.2014
Sales and Training officer
Personal Collection
07.2013 - 12.2013
Bachelor of Science in Psychology -
Cebu Institute of Technology
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