FRANCIS BENNY RETIRO
Cebu City
Summary
Results-driven retail professional with over three years of experience in team leadership within fast-paced environments. Expertise in delivering customer service, managing store operations, and enhancing team collaboration to achieve sales targets. Focused on resolving challenges and improving customer experiences while driving team performance and meeting business objectives.
Overview
8
8
years of professional experience
Work History
Station Supervisor
Rephil Group Of Companies
Toledo City Cebu
03.2025 - 03.2026
- Supervised daily operations and ensured compliance with safety protocols.
- Coordinated staff schedules to optimize workflow and enhance operational efficiency.
- Trained new employees on operational procedures and company policies.
- Monitored inventory levels and facilitated timely restocking of supplies.
- Implemented process improvements that streamlined service delivery and boosted overall performance.
- Communicated effectively with team members to resolve issues promptly.
- Instructed employees on safety procedures, ensuring compliance with regulations to maintain a safe work environment.
COOK/BARISTA
Locay Cafe
Banawa Guadalupe Cebu City
04.2024 - 10.2024
- Prepared daily menu items to meet customer expectations and enhance dining experience.
- Adjusted cooking methods based on dietary restrictions and customer preferences.
- Collaborated with staff to streamline meal preparation and ensure efficient service.
- Trained new kitchen staff on food safety practices and cooking techniques.
- Managed inventory of kitchen supplies and ordered ingredients to maintain operational flow.
- Maintained cleanliness and organization of the kitchen and cooking areas.
HEAD BARISTA / OPERATIONS TEAM SUPERVISOR
The Daily Cup
Banawa Guadalupe Cebu City
07.2022 - 12.2023
- Managed daily store operations, ensuring compliance with company policies to maintain service quality.
- Supervised staff activities, training new employees to enhance team efficiency and service delivery.
- Coordinated inventory management, maintaining optimal stock levels to support uninterrupted store operations.
- Conducted regular staff meetings to promote team communication and collaboration.
- Implemented visual merchandising strategies to enhance product displays.
BARISTA
SVJ Happy Cafe
Capitol Cebu City
05.2022 - 07.2022
- Prepared coffee beverages following standard recipes and customer preferences.
- Trained new team members on operating multiple beverage machines to enhance team efficiency.
- Ensured cleanliness of workstations and equipment throughout shifts to uphold hygiene standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed inventory by ordering supplies, stocking products, and conducting regular checks to maintain optimal stock levels.
Front Officer
Beaver Hotel And Residences
Capitol Cebu City
04.2022 - 05.2022
- Facilitated smooth guest check-in and check-out processes, enhancing guest satisfaction.
- Assisted guests with inquiries and provided local information.
- Coordinated room assignments and housekeeping schedules to maintain operational flow.
- Ensured cleanliness and organization of hotel common areas.
- Tracked inventory levels of hotel supplies and amenities to ensure availability for guest needs.
Barista/Cashier
Rustic Mix
Sta Cruz Cebu City
07.2018 - 04.2019
- Managed morning rush of customers with efficient, levelheaded service to maintain workflow.
- Delivered customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Operated point-of-sale system for accurate order processing, ensuring smooth transactions.
- Maintained a clean and organized workspace, ensuring compliance with health standards.
- Monitored inventory levels and assisted with stock replenishment.
Education
Bachelor of Science - Hospitality Management
Golden Success College
Cebu City07-2022
Skills
- Customer relationship management
- Operational Efficiency
- Workflow management
- Staff training
- Management Skills
- Dependable Leadership
- Industry Standards
- Technical skills
- Problem solving
- Attention to detail
- Team collaboration
- Customer Service
Affiliations
- Coordination and Facilitation of SK Activities (2016-PRESENT)
- SK Covid 19 Volunteer (2019-2021)
- Sangguniang Kabataan Vice Chairperson for Health Committee (2018-2019)
References
- Jan Jay C. Casañal, janjaycabajar09@gmail.com, 09189171779
- Sanden Anadia, sandenanadia@yahoo.com, 09478555860
- Jay Patalinghug, jaypatalinghug@gmial.com, 09653749945
Timeline
Station Supervisor
Rephil Group Of Companies
03.2025 - 03.2026
COOK/BARISTA
Locay Cafe
04.2024 - 10.2024
HEAD BARISTA / OPERATIONS TEAM SUPERVISOR
The Daily Cup
07.2022 - 12.2023
BARISTA
SVJ Happy Cafe
05.2022 - 07.2022
Front Officer
Beaver Hotel And Residences
04.2022 - 05.2022
Barista/Cashier
Rustic Mix
07.2018 - 04.2019
Bachelor of Science - Hospitality Management
Golden Success College