Francis Benedict Casulla
Davao City,Davao del Sur
Summary
An Entrepreneurship graduate who has already had an involvement in customer service, I’m willing to expand my knowledge more and is determined to learn new experiences not just with customer service but also in the business world overall
Overview
20
20
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Representative
IBEX Global Davao
Davao City, Philippines
07.2020 - Current
- I work for foodpanda as an Onboarding Specialist, our job is to call clients who are also owners of a restaurant, shop etc. We give them instructions on how to use their foodpanda device, and also maintain their satisfaction by calling them again to know what challenges are they experiencing in using the foodpanda device.
Customer Service
Above Sea Level
Davao City, Philippines, Philippines
10.2019 - 01.2020
- Part of my job was to assist customers by providing them with info’s regarding what was on our menu, as well as in taking their orders.
- I also did some inventories and supply purchasing.
Education
Bachelor of Science - Entrepreneurship, Major in Agribusiness
06.2015 - 04.2020
Secondary Education
06.2011 - 03.2021
Primary
06.2005 - 03.2011
Skills
Complaint resolution
Good listening skills
Proficient in Tagalog and English
Computer savvy
Verbal and written communication
Interpersonal Communication
Leadership
Accomplishments
- Mabroso corn – coffee business plan - made, proposed, established and operated a business.
Hiking, Climbing, Outdoor stuff
I love adventures and a big fan of mother nature
Timeline
Customer Service Representative - IBEX Global Davao
07.2020 - Current
Customer Service - Above Sea Level
10.2019 - 01.2020
Ateneo De Davao University - Bachelor of Science, Entrepreneurship, Major in Agribusiness
06.2015 - 04.2020
Assumption College Of Davao - , Secondary Education
06.2011 - 03.2021
Assumption College Of Davao - , Primary
06.2005 - 03.2011