Francis Allan Sotta
Store Manager
Talisay ,batangas
Summary
Dynamic Store Manager at Hard Discount Philippines Inc with a proven track record in enhancing sales performance and optimizing inventory management. Skilled in training and mentoring teams, fostering a positive customer service environment, and implementing effective merchandising strategies. Recognized for outstanding communication and problem-solving abilities, driving operational excellence and team engagement.
Overview
5
5
Certifications
12
12
years of professional experience
Work History
Store Manager
Hard Discount Philippines Inc
01.2021 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock to reduce waste and improve product availability.
- Trained and developed staff in customer service techniques and operational procedures.
- Implemented promotional strategies to enhance sales performance during peak seasons.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive shopping environment by addressing customer inquiries and concerns promptly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Crew Trainer
Zaamlo Corp
02.2018 - 10.2020
- Trained new crew members on operational procedures and safety protocols.
- Enhanced team performance through effective coaching and mentorship.
- Implemented training programs that improved staff retention and engagement.
- Streamlined onboarding processes to accelerate new hire productivity.
Document Custodian / Admin Assistant/ Service and
Mang Chix Co
05.2014 - 12.2018
- Conducted regular inspections of facilities to identify maintenance needs and report issues promptly.
- Trained new custodial staff on safety protocols and proper use of cleaning supplies and equipment.
- Implemented eco-friendly cleaning practices that improved overall sustainability efforts within the company.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with management to create strategies for improving sanitation standards across the facility.
- Operated floor cleaning equipment, including buffers and scrubbers, to enhance surface appearance.
Education
High School Diploma -
Buenavista National High School
Province Of Marinduque Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Employee training
Shift scheduling
Certification
Meat handling certificate
Timeline
Store Manager
Hard Discount Philippines Inc
01.2021 - Current
Meat handling certificate
10-2018
Crew Trainer
Zaamlo Corp
02.2018 - 10.2020
Document Custodian / Admin Assistant/ Service and
Mang Chix Co
05.2014 - 12.2018
High School Diploma -
Buenavista National High School