FRANCIS ZERRUDO
Kidapawan, Province Of Cotabato
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
3
3
years of professional experience
Work History
Warehouse Supervisor
BELRON BUSINESS CENTER INC
01.2022 - Current
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Call Center Agent, Inbound Sales
IQOR DAVAO
09.2022 - 01.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
Call Center Representative
OUTBOX KIDAPAWAN
10.2021 - 07.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Information Technology
COLEGIO DE KIDAPWAN
Kidapawan, Province Of Cotabato, Philippines05-2022
Skills
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
- Attention to detail
- Staff management
- Operations management
- Task delegation
- Employee motivation
- Performance improvement
- Customer service
- Multitasking and organization
Timeline
Call Center Agent, Inbound Sales
IQOR DAVAO
09.2022 - 01.2024
Warehouse Supervisor
BELRON BUSINESS CENTER INC
01.2022 - Current
Call Center Representative
OUTBOX KIDAPAWAN
10.2021 - 07.2022
Bachelor of Science - Information Technology
COLEGIO DE KIDAPWAN
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