Francis M. Njeck

• Spearheaded successful development and delivery of Engages.AI, an AI-enabled omni-channel chat platform, driving significant improvements in customer support and quality for diverse businesses.
• Led Product Vision & Strategy: Defined comprehensive product vision, strategic roadmaps, and features, ensuring market alignment and business objective achievement.
• Built & Nurtured High-Performing Teams: Recruited, mentored, and led a high-performing development team, fostering continuous improvement and technical excellence.
• Championed Architectural & Best Practices: Drove robust, scalable architecture (distributed systems, microservices, cloud-native) and enforced rigorous code reviews/design patterns.
• Delivered Market-Leading Product: Successfully launched and iterated the platform, delivering substantive results and measurable business value for client organizations.

• Directed two impactful product initiatives, transitioning critical auction processes to an online platform, significantly enhancing efficiency and sales for Malaysian and Australian operations.
• Shaped Product Vision & Delivery: Collaborated with senior management and stakeholders to lead product planning, roadmaps, testing, and successful delivery of the online auctions platform.
• Cultivated Agile Development Teams: Ensured product development teams were fully staffed, high-performing, and appropriately skilled to meet demanding project goals.
• Implemented Robust Architectural & Best Practices: Designed and enforced architectural standards, wrote SOPs, and automated code quality checks (SonarQube).
• Drove Product Impact: Successfully integrated online and on-site bidding, increasing engagement, sales, and reducing disputes, demonstrating clear business impact.

• Contributed to the development and maintenance of multiple insurance products across Australia and New Zealand, adapting to rapidly expanding business demands.
• Participated in a dedicated product development team, providing production support and ensuring system stability.
• Applied advanced architectural concepts and gained deep business understanding to enhance product features.

• Developed and architected critical APIs and web portals for mobile communication and direct carrier billing services, supporting operations in numerous countries.
• Applied robust system analysis and documentation concepts to complex telecommunication projects.
• Enhanced skills in Server & API development (NodeJS), advanced database concepts, and front-end development (AngularJS, Angular).

• Co-founded and led the vision, design, and successful development of 'Event Penguins,' an end-to-end event management platform that bridged a significant IT adoption gap in the industry.
• Defined & Executed Product Vision: As Co-founder and CEO, conceptualized and managed the entire product strategy for 'Event Penguins,' from initial concept through market adoption.
• Built & Mentored Core Engineering Team: Responsible for recruiting, training, and guiding the technical team, ensuring their growth and alignment with strategic product goals.
• Ensured Technical Excellence: Drove all engineering efforts, overseeing the development lifecycle and championing best practices for the successful delivery of a comprehensive solution with clear market impact.

• Gained foundational software development experience.

GCE Advanced Level (A/L), 5 STEM Subjects

2005 - 2007