Francis John E. Florida
Iloilo City
Summary
Adaptable to changing work environment and proficient on Advance Excel, Microsoft Word, PowerPoint, Email and Internet Research Strong analytical and numerical skills Good in assessing strengths and weakness of the working environment or work. Able to maintain strong relationship with client and team members and, Experienced with great customer service and communication skills.
Overview
2025
2025
years of professional experience
12
12
years of post-secondary education
Work History
On the Job Training
Land Bank of the Philippines
- Utilized various teaching methodologies to accommodate diverse learning styles among trainees.
- Help the account officers with the loan application documents of the clients.
Customer Care Representative
WNS GLOBAL
01.2017 - 05.2017
- Assisted call-in customers with questions and orders regarding hotel reservations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Loans Specialist
EastWest Rural Bank
09.2017 - 05.2019
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans for DepEd personnels.
- Explained very technical financial information to applicants in easy to understand language.
- Market to different schools in Iloilo City to present the company products.
Utilization Management Specialist
Carelon HealthCare Services
04.2021 - 03.2024
- Provided ongoing support to nursing staff through education on utilization management concepts as well as mentoring new team members.
- Conducted in-depth assessments to determine the appropriateness of medical services, resulting in cost-effective care delivery.
- Process medical request from different hospitals from West California through email and fax.
Education
Bachelor of Science - Business Administration Major in Financial Management
Central Philippine University
Lopez Jaena, Jaro, Iloilo City 01.2012 - 01.2016
Secondary - undefined
St. Candida School Hijas de Jesus Inc.
01.2008 - 01.2012
Elementary - undefined
Tanao Elementary School
01.2004 - 01.2008
Skills
Performance evaluation
Task delegation
Needs analysis
Training delivery
Affiliations
- Junior Philippine Institute of Accountants, Member
- Central Philippine University Financial Management Association, Member
Training
- Personality Development and Stress Management, 09/05/15, EMC, Central Philippine University, Iloilo City
- APEC SME Summit 2015- Live Streaming, 11/17/15, RMA, Central Philippine University, Iloilo City
- WORD CLASS SP Technical Care Training, 08/13/16, Teletech, Iloilo City
- Updated ANTI-MONEY LAUNDERING Rules and Regulations, 10/25/17, Davao City, Philippines
Personal Information
- Height: 5'5" / 168cm
- Weight: 130 lbs
- Nationality: Filipino
- Marital Status: Single
Reading Novels and Hang out with friends
Reading fictional stories and Anime like manwha and manga.
Timeline
Utilization Management Specialist
Carelon HealthCare Services
04.2021 - 03.2024
Loans Specialist
EastWest Rural Bank
09.2017 - 05.2019
Customer Care Representative
WNS GLOBAL
01.2017 - 05.2017
Bachelor of Science - Business Administration Major in Financial Management
Central Philippine University
01.2012 - 01.2016
Secondary - undefined
St. Candida School Hijas de Jesus Inc.
01.2008 - 01.2012
Elementary - undefined
Tanao Elementary School
01.2004 - 01.2008
On the Job Training
Land Bank of the Philippines
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