FRANCIS IAN BUNGLAY
Sibulan,Negros Oriental
Summary
Resourceful professional with over 14 years of experience in customer service, virtual assistance, and freelance makeup artistry. Skilled in managing client relationships, coordinating bookings, and delivering tailored consultations. Combines corporate expertise with entrepreneurial insight, demonstrating strong communication and problem-solving capabilities. Pursuing a role in customer service, virtual assistance, or administration to leverage experience and contribute to organisational success.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Freelance Makeup Artist
Independent / Self-Employed
01.2012 - Current
- Delivered professional makeup services for bridal clients, pageants, formal events, and special occasions, enhancing clients' appearances and confidence.
- Tailored makeup styles to meet diverse client preferences, from natural and soft glam to sophisticated and high-fashion looks, ensuring satisfaction and repeat bookings.
- Conduct client consultations and recommend suitable makeup looks based on client requirements.
- Handle client expectations while maintaining service quality and professionalism.
- Maintain professional relationships and deliver personalized customer experiences.
- Coordinated client inquiries, bookings, appointments, and scheduling, streamlining operations for a seamless client experience.
- Develop marketing strategies to promote services effectively., coordinate projects, and manage independent business operations.
Administrator
Sessions Live
06.2021 - 12.2022
- Provided administrative support and moderated discussions to enhance user engagement.
- Responded to user inquiries and helped address platform-related issues.
- Assisted artists with coaching and resolved account-related issues to improve customer satisfaction.
- Delivered technical support for Sessions LIVE mobile application and website, facilitating user access and troubleshooting.
Appointment Setter
MCS VA Management Services
01.2021 - 04.2021
- Acquired practical experience in virtual assistance tasks and professional communication techniques.
- Established foundational understanding of client support and administrative functions.
- Completed virtual assistant training focused on remote work fundamentals.
- Completed virtual assistant training programme, focusing on effective remote work practices. | 2 Months
Email and Chat Executive
DJI
05.2019 - 04.2020
- Delivered email and chat support, resolving customer inquiries and concerns.
- Provided timely and professional customer support, enhancing customer experience.
- Assisted customers with product inquiries and technical issues, ensuring satisfaction.
Email and Chat Executive
1800Flowers
01.2019 - 03.2019
- Provided email and chat support to customers, facilitating efficient problem resolution.
- Managed live chat inquiries, providing timely and accurate responses to customer queries to enhance satisfaction levels.
- Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure.
- Answered incoming customer contact via live chat to resolve issues and enquiries.
- Resolved customer inquiries for the seasonal account, ensuring timely and accurate support.
English Teacher
51Talk
04.2017 - 05.2018
- Delivered engaging online English lessons to enhance student understanding and participation.
- Facilitated development of English communication skills in students, fostering confidence in language use.
- Managed classroom dynamics effectively, fostering a positive and inclusive learning environment for all students.
- Planned lessons with dynamic discussions and exercises to promote engagement.
- Used varied teaching methods to foster and stimulate enthusiasm for learning and maintain motivation.
Billing Resolution Specialist
TeleTech Holdings
04.2008 - 10.2011
- Resolved customer service and billing concerns, ensuring timely and effective solutions.
- Assisted customers with account inquiries, facilitating resolution processes to enhance satisfaction.
- Delivered technical support and customer assistance, addressing issues to maintain service quality.
- Ensured professional communication with clients to uphold service standards.
Education
Bachelor of Science - General
Negros Oriental State University
Dumaguete City01-2011
Bachelor of Science - Tourism
JCFC
Pampanga, DAS01-2009
Bachelor of Science - Computer Science
Foundation University
Dumaguete City01-2007
Skills
- Virtual Assistance
- Administrative Support
- CRM Management
- Client coordination
- Client relations
- Relevant software knowledge
- Salesforce CRM
- Zendesk
- Microsoft Office
- Google Workspace
- Google Drive
- Zoom and Microsoft Teams
- Slack
- Avaya
- Time Doctor
- AnyDesk
- Google Meet
- Written and Verbal Communication
- Time management
LANGUAGES
English – Advanced (C1)
Filipino – Fluent
Interests
- The first transgender woman in my city to podium finish as a professional pickleball player
Timeline
Administrator
Sessions Live
06.2021 - 12.2022
Appointment Setter
MCS VA Management Services
01.2021 - 04.2021
Email and Chat Executive
DJI
05.2019 - 04.2020
Email and Chat Executive
1800Flowers
01.2019 - 03.2019
English Teacher
51Talk
04.2017 - 05.2018
Freelance Makeup Artist
Independent / Self-Employed
01.2012 - Current
Billing Resolution Specialist
TeleTech Holdings
04.2008 - 10.2011
Bachelor of Science - General
Negros Oriental State University
Bachelor of Science - Tourism
JCFC
Bachelor of Science - Computer Science
Foundation University