FRANCIS DABALOS
GUINDULMAN
Summary
Proven Administrative Officer with a track record of enhancing office procedures and customer satisfaction at Convergys. Expert in office management and customer relations, I streamlined data handling and correspondence, ensuring secure and efficient operations. Cultivated vital relationships, significantly improving cross-departmental collaboration and service quality.
Overview
4
4
years of professional experience
Work History
Administrative Officer
SOUTHERN PHILIPPINES MEDICAL CENTER
01.2012 - 01.2015
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Call Center Representative
Convergys
01.2011 - 01.2012
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Arts -
CASICIACO RECOLETOS SEMINARY
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
Office Management
Documentation and control
Data Acquisition
Policy and procedure modification
Relationship Building
Human Resources Support
Document Control
Credit and collections
Office Administration
Computer Skills
Microsoft Word
Administrative Support
Customer Relations
Timeline
Administrative Officer
SOUTHERN PHILIPPINES MEDICAL CENTER
01.2012 - 01.2015
Call Center Representative
Convergys
01.2011 - 01.2012
Bachelor of Arts -
CASICIACO RECOLETOS SEMINARY
04.2001 -
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