Francis G. Andilum
Technical Support Specialist
Angeles
Summary
Detail-oriented Information Technology graduate with a solid foundation in network fundamentals and hands-on IT support experience. Proven track record of delivering excellent customer service and maintaining operational security across diverse environments. Adept at troubleshooting hardware, software, and basic network infrastructure. Ready to leverage 5 years of client-facing sales experience and a strong technical background to provide exceptional tier-1 technical support.
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Cashier/Supervisor
St. Catherine Realty Corp.
01.2021 - 05.2026
- Delivered high-quality customer service, actively listening to client needs to recommend appropriate products and solutions.
- Developed strong communication and de-escalation skills while handling complex customer inquiries and complaints.
- Managed inventory tracking, daily transaction reports, and data entry with high accuracy.
- (5 Years)/
- Demonstrated effective communication skills while collaborating with team members on sales strategies.
- Processed transactions accurately and efficiently, ensuring timely completion of sales activities.
IT Support Specialist
St. Catherine Realty Corp.
07.2020 - 01.2021
- Provided first-level technical assistance and troubleshooting for hardware, software, and network connectivity issues.
- Configured, deployed, and maintained workstations, printers, and peripheral devices for end-users.
- Utilized networking basics to diagnose local area network (LAN) issues, ensuring minimal downtime.
- Documented system errors and resolutions accurately within the company ticketing system.
- (6 Months)
- Provided technical support to users, troubleshooting hardware and software issues promptly.
- Assisted in installing and configuring various operating systems and applications for users.
- Conducted routine maintenance and updates on systems, ensuring optimal performance and security.
- Maintained inventory of IT supplies, ensuring availability of necessary equipment for support tasks.
Security Guard
Company Name
03.2018 - 05.2019
- Maintained situational awareness and strictly enforced security protocols to protect personnel, assets, and property.
- Responded to emergency situations calmly, systematically troubleshooting operational hazards or breaches.
- Logged detailed daily incident reports and coordinated communication across multiple departments.
- (3 Years)
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University
Lot 4176-A, MacArthur Highway, Dela Paz Norte, San03-2019
Skills
Certifications: Certificate in Networking Basics
Networking: IPv4/IPv6 addressing, Subnetting, Basic Routing & Switching, TCP/IP Protocols
Hardware & Software: PC assembly/troubleshooting, OS installation (Windows/Linux), Device configuration
Certification
Networking Basics Certificate
Timeline
Networking Basics Certificate
04-2026
Cashier/Supervisor
St. Catherine Realty Corp.
01.2021 - 05.2026
IT Support Specialist
St. Catherine Realty Corp.
07.2020 - 01.2021
Security Guard
Company Name
03.2018 - 05.2019
Bachelor of Science - Information Technology
Our Lady of Fatima University