Francine Djomou Nguiendjouo

Operator Services

• I place calls on behalf of customers and connect them to requested numbers;
• I ensure clear communication, proper authorization, and professional call handling.

Message Relay Service

• I act as a liaison between businesses, individuals, and people with hearing or speech disabilities;
• I relay messages accurately and confidentially to ensure smooth communication.

Directory Assistance

• I provide phone numbers, addresses, and business information upon request;
• I search, verify, and deliver accurate directory information in a timely manner

• Delivered bilingual support to over 60 clients weekly, resolving inquiries related to healthcare policies and benefits.
• Collaborated with underwriting and medical teams to expedite approvals and clarify documentation.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.