FRANCHESCA RAVEN MATEO
Sales Coordinator
Bacoor
Summary
Experienced telephone operator supporting front office department and during the peak of the pandemic, a call center agent for 2 years. Now, working in the corporate industry as a sales coordinator.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Sales Coordinator
SC Reservations (Philippines), Inc.
RCBC Tower 2, 6819 Ayala Ave, 1200, Makati City, Philippines
12.2022 - Current
- cooperate with clients, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of management, sales and clients information, updating database regularly to maintain top-notch service.
- supporting other teams with admin tasks
- handling and sending follow up emails to IHG hotels to ensure the set quotation is met.
- organize quarterly events to cater achievements and bring teams closer.
- accomplish weekly reports and special requests from other teams.
Customer Service Representative
Sykes Sitel
2 Madrigal Ave, Ayala Alabang, Muntinlupa, Metro Manila
02.2022 - 12.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Being able to provide excellent service while multitasking.
Customer Service Representative
iQor
3rd Floor SM City Dasmariñas, Governor's Dr, Barangay Sampaloc 1, Dasmariñas, 4114 Cavite
02.2021 - 02.2022
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Telephone Operator
Midas Hotel and Casino
2702 Roxas Boulevard Pasay City, Philippines 1300
02.2020 - 03.2020
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Provides information on guest services and answers inquires.
- Handling guest requests.
- Answers incoming calls from in house guests, different departments, and outside callers.
- Direct calls to guests rooms, staff, or departments through the switchboard.
- Monitor automated systems including fire alarms in case of emergency.
Education
BSITTM - Tourism And Travel Management
Lyceum of The Philippines University
Muralla St, Intramuros, Manila, 1002 Metro Manila 06.2015 - 12.2019
Skills
Multitasking
Timeline
Sales Coordinator
SC Reservations (Philippines), Inc.
12.2022 - Current
Customer Service Representative
Sykes Sitel
02.2022 - 12.2022
Customer Service Representative
iQor
02.2021 - 02.2022
Telephone Operator
Midas Hotel and Casino
02.2020 - 03.2020
BSITTM - Tourism And Travel Management
Lyceum of The Philippines University
06.2015 - 12.2019
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